- Amentum (Washington, DC)
- Amentum is seeking a ** Tier 3 ** **Mobile** **IT Support Technician ** to join our team and support our **Washington, DC** customer. We are looking for ... critical efforts we manage as a premier government contractor. You enjoy providing Tier 3 mobile support while multitasking in a fast-paced environment and… more
- Robert Half Technology (Nashville, TN)
- …and work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced ... 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk...+ IT-related certifications (eg, CompTIA Network+, Microsoft Certified Desktop Support Technician ) are a plus. + Ability… more
- Trace Systems Inc (Portsmouth, VA)
- …Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. Create and manage tickets, ensuring ... into the automated tracking system for further technician support . Manage tickets routed to Tier III for specialized support . Assist users with… more
- ManTech (Mclean, VA)
- …hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user support and ... **MANTECH seeks** a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work… more
- US Tech Solutions (San Diego, CA)
- …to enhance customer safety and experience, collaborating closely with cross-functional teams including Tier 3 support , product, analytics, and content teams. ... **Responsibilities:** + Monitor and manage escalation queues, coordinating with Tier 3 agents and full-time support...+ Bachelor's degree or equivalent practical experience. **About US Tech Solutions:** US Tech Solutions is a… more
- Insight Global (Goodyear, AZ)
- …ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user ... Job Description Insight Global is looking for an IT Support Specialist to support a global logistics...which are on Android operating systems) . Experience troubleshooting Tier 2 and 3 escalated technical issues… more
- CACI International (Shaw AFB, SC)
- … the USAF Network Operations Security Center (NOSC). This position works at the customer on-site Tier 3 support location at Shaw Air Force Base in South ... Operations Floor Systems/Network Technician Job Category: Engineering and Technical Support...bandwidth and security issues and incidents to senior engineers/SMEs ( Tier 2 and 3 ) for analysis and… more
- Nightwing (Sterling, VA)
- …primary technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on expertise across ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1- 3 ). + Drive the implementation of virtualization and automation… more
- Penn Medicine (East Petersburg, PA)
- …assure all devices are functional and performing to specification. + Interfaces directly with both Tier 3 support , vendors and personal computer users for ... when an incident needs to be escalated to beyond Tier 2 support , when neither a solution...A+ PC specialist - or equivalent experience. + Three 3 to five 5 years of personal computer hardware… more
- Leidos (Washington, DC)
- …MS Word format, and any required briefings/presentations in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and ... requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly. +...a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We… more
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