- Insight Global (Concord, CA)
- Job Description An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be ... 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system… more
- SAIC (Albuquerque, NM)
- …challenging career with SAIC in Albuquerque, NM. **Duties:** + The qualified applicant will provide Tier II help desk support to users unable to resolve tech ... issues that exceed Tier 1 level support . + The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity.… more
- Trace Systems Inc (Portsmouth, VA)
- …relevant agency policy). + Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for ... Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
- Insight Global (Clinton, MA)
- Job Description Provide Tier II support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, ... support logs. Lead and supervise a small team of Tier I support technicians, providing guidance and training. Coordinate escalations and ensure timely… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …years or more of directly related help desk/service desk experience. + Experience providing Tier II technical support . + Proficiency with Microsoft Office ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Development. Link Solutions is seeking a Help Desk Technician ( Tier II ) to join our team in… more
- GCI Communication Corp (Anchorage, AK)
- …Tier III issues where solutions (processes and procedures) have already been documented. + Tier II Support : + First point of contact for escalation. ... password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support . Gather information to address Tier II … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II ) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II ) support for troubleshooting, repair, deployment, and installation of… more
- Intelligent Waves (Mechanicsburg, PA)
- **Overview** As a ** Tier II Network Application Technician** , you will provide hands-on application, network, and systems support for an emerging Department ... across application, network, and infrastructure layers. This includes resolving Tier II incidents, engaging directly with a...+ Identifying documenting, tracking and escalating issues to the Tier III support group as necessary +… more
- General Dynamics Information Technology (Chantilly, VA)
- …with end-users and customers to ensure timely resolution.** **Process tickets received from the Tier II support desk to resolution and escalate appropriate ... scripts.** ** Support occasional weekend maintenance windows conducted by Tier II personnel.** **Prepare and submit After Action Reports (AAR) in accordance… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...calls from customers, DoD service desk. Coordinate with Tier -III support as required for advanced troubleshooting… more
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