- Robert Half Technology (Tampa, FL)
- Description We are offering an exciting opportunity for a Tier II IT Support Engineer in Tampa, Florida. You will be part of a dynamic team in the IT ... service delivery. Responsibilities: * Handle a variety of IT support tasks ensuring smooth operations and minimal downtime. *...services. * Utilize Cisco Technologies and Apple Devices to support client needs. * Oversee the deployment of desktop… more
- Intelligent Waves (Mechanicsburg, PA)
- **Overview** Intelligent Waves is seeking a skilled and results-driven **Operations Tier II Technician** to support a mission-critical DoD and Intelligence ... Veteran Friendly Organization** **\#IW** Connect With Us! (https://apply-intelligentwaves.icims.com/jobs/4284/ tier - ii -network-application- support -tech/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834473947) **Job Locations**… more
- TEKsystems (Overland Park, KS)
- Description The Tier 2 NOC Support Engineer is a technical escalation point and mentor for Tier 1 support . This role is responsible for managing more ... will primarily focus on the more complex tasks and the enablement of the Tier 1 support team. Required Qualifications * * 3+ years in a NOC, IT operations, or… more
- TekSynap (VA)
- …tickets accurately and efficiently. + Collaborate with other Tier I and Tier II support staff to ensure proper hand-off and escalation of tickets for ... timely resolution. + Provide Tier I support , including incident management, basic...issues and patterns. + Assign and transfer calls/tickets to Tier II technicians as needed. + Conduct… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …in the cloud. + Resolve escalated technical problems that Tier I and Tier II support teams are unable to solve. + Administer, configure, and maintain ... III (MIELS): Bowhead is seeking Senior Systems Engineers to support a customer in Stafford, VA. Support ...and troubleshooting steps. + Mentor and provide guidance to Tier I and Tier II … more
- Competitive Range Solutions, LLC (Arlington, VA)
- …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...calls from customers, DoD service desk. Coordinate with Tier -III support as required for advanced troubleshooting… more
- GCI Communication Corp (Anchorage, AK)
- …Tier III issues where solutions (processes and procedures) have already been documented. + Tier II Support : + First point of contact for escalation. ... password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support . Gather information to address Tier II … more
- TekSynap (Rockville, MD)
- …support to resolve problems on internal and customer systems and escalate problems to Tier II /III support as per Standard Operating Procedures. + Escalate ... **Responsibilities & Qualifications** The Tier I-NOC Technician provides Network Operations Center ... Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis,… more
- City of New York (New York, NY)
- …local office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues ... (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the Unit's Director… more
- Legrand NA (Reno, NV)
- …to assist with customer issues via phone, email, and remote sharing sessions. Our Tier II Technical Support Engineers are the most important resource ... II to join the Data, Power and Control Team in Reno, NV. As a tier - II Technical Support Engineer, you'll work with a variety of cross-functional teams and… more
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