- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Leidos (Norfolk, VA)
- …support coverage for the team + Coordinate knowledge development and dissemination -Lead Service Desk Tier I team toward delivery of organizational ... Values guide the way we do business. The SMIT Service Desk has an opening for an...work in our Norfolk, VA office. This position provides Tier I assistance in problem resolution through mentoring and… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, ... **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-23939): Bowhead seeks an...ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365.… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is the perfect… more
- BrightSpring Health Services (Uniondale, NY)
- …A+ Certification, MCSE certification, HDI Certified Help Desk Agent Certification* Behavior Competencies* Required: Customer Service Orientation. Excellent ... of issues by responding to telephone calls, email, self- service tickets and associate requests for first tier...to ensure proper coverage for end user support.* The Service Desk Supports: Corporate PharMerica Employees, Pharmacy… more
- Western Digital (San Jose, CA)
- …will be a change agent who modernizes IT support beyond traditional service desk methods by utilizing Digital Employee Experience (DEX) platforms, predictive ... chatbots, agentic workflows, and zero-touch onboarding to attain a zero- service desk model. This leader will ensure...and customer satisfaction targets are consistently met. + Own Tier 1/2 incident and service request delivery… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Paragus Strategic IT (Worcester, MA)
- Tier 1 & 2 Case Agent Paragus IT is the...middle of a nerf gun battle + Prior experience with help desk ticketing systems and service desk management ... person to join our family! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You'll need to know your… more