- Chewy (Plantation, FL)
- **Our Opportunity:** Chewy is seeking a **Senior Program Manager & Data Scientist, Voice of the Customer (VoC)** to lead and drive one of our VoC program ... with deep analytical expertise. You will not only improve the customer experience through strategic partnerships, escalation handling, and executive communication,… more
- Entergy (New Orleans, LA)
- …-centric culture. The VOC team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops that enable proactive ... **Job Title:** Voice of the Customer Analyst I-Sr. **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **This position will be filled as… more
- MUFG (New York, NY)
- …which provide insights that ensure the high availability and performance of critical Voice systems + ** Customer Engagement** : Consult with business partners to ... **Do you want your voice heard and your actions to count?** Discover...the engineering and support of the MUFG Teams Calling Voice environment, leading the performance management insights, and ensuring… more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- Baylor Scott & White Health (Dallas, TX)
- …in Dallas, Texas.** We're seeking a strategic and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White Health in ... with and serve our patients and customers. **ESSENTIAL FUNCTIONS OF THE VOICE OF CUSTOMER SENIOR ANALYST** **Program Strategy, Execution and Integration:**… more
- Northrop Grumman (Huntsville, AL)
- … voice communications. Additional duties: + Plan, manage and implement complex voice designs in support of customer requirements. + Develop technical ... Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco… more
- Coinbase (Des Moines, IA)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... experiences. * Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide… more
- Intuit (Atlanta, GA)
- …team of talented specialists, all while being deeply connected to the voice of the customer . **Responsibilities** **Key Responsibilities** **Leadership & People ... points, and translate insights into action. + Act as a customer advocate to ensure voice -of- customer is integrated into product and operational roadmaps.… more
- The Childrens Place (Secaucus, NJ)
- …a customer to determine the highest leverage points to efficiently improve the customer experience. + ** Voice of Customer :** Build and manage a ... With a track record of delivering results, they are customer -obsessed and steeped in culture. Their inner kid is...comprehensive Voice of Customer program by integrating insights from surveys, … more
- Cengage Group (Las Vegas, NV)
- …prioritizes needs, and focuses on retention and renewal of customers + Acts as voice of customer to inform internal stakeholders on product and experience ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
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