• Sr. Program Manager, Customer Service,…

    Amazon (Seattle, WA)
    …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
    Amazon (04/25/25)
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  • Customer Experience Analyst, Voice

    SMBC (Boston, MA)
    …where smarter banking translates to a richer life. **Role Description** As an Associate in Customer Experience, Voice of Customer at Jenius Bank, you will ... + Ability to create reports, visualizations, and dashboards. + Familiarity with Customer Experience and Voice of Customer Metrics (NPS, CSAT, etc.). + Strong… more
    SMBC (04/23/25)
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  • Remote Customer Care Voice Associate

    NTT DATA North America (Dallas, TX)
    …adaptable, and forward-thinking organization, apply now. NTT DATA currently seeks a Remote Customer Care Voice Associate to join our team. Basic Qualifications: ... to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring … more
    NTT DATA North America (04/23/25)
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  • Operations Voice Manager

    TekSynap (Arlington, VA)
    …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
    TekSynap (04/09/25)
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  • Remote Customer Care Voice Associate

    NTT DATA North America (TX)
    …to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring ... customer satisfaction and strive to meet service standards. +...must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an… more
    NTT DATA North America (04/23/25)
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  • Customer Care Voice Associate

    NTT DATA North America (Lincoln, NE)
    …these roles you will be responsible for: * Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. * Ensuring ... customer satisfaction and strive to meet service standards. *...a professional/office related environment (ie office support, administrative, clerical, customer service) that required you to work regularly scheduled… more
    NTT DATA North America (04/30/25)
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  • Voice Technician

    GCyber (Arlington, VA)
    GCyber is seeking a Voice Technician to support a high profile DISA customer . As a Voice Technician, you will support and maintain the voice ... Voice Technician, you will: + Configure, maintain, and troubleshoot voice communication systems (ISDN, VoIP, VoSIP, teleconferencing) to ensure high availability… more
    GCyber (02/13/25)
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  • Customer Experience Leader

    Corteva Agriscience (Des Moines, IA)
    customer journeys to ensure seamless interactions at every touchpoint. + Voice of Customer (VoC): Collaborate with Business Intelligence on initiatives to ... programs. + Develop a robust communication plan to promote the Customer Centricity strategy and bring the voice of the customer to the company. + Develop… more
    Corteva Agriscience (04/09/25)
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  • Sr. Program Manager, Customer Service

    Amazon (Nashville, TN)
    …lasting value. Key to success in this role is the ability to amplify the customer voice across Amazon, using unique insights and influence to drive meaningful ... into actionable strategies while fostering cross-functional partnerships that ensure the customer voice influences decision-making at all levels. Key… more
    Amazon (03/23/25)
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  • Principal Applied Scientist, Customer

    Amazon (Santa Clara, CA)
    Description We are seeking a Principal Scientist to lead Amazon Customer Service's (ACS) voice AI initiatives. In this role, you will leverage your expertise in ... large language models and speech AI to pioneer our next-generation customer service voice solutions. You will shape the technical strategy for voice more
    Amazon (04/25/25)
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