- OGE Energy Corp. (Oklahoma City, OK)
- …to meet the more complex requirements of position. **ESSENTIAL FUNCTIONS** * Uncover Customer voice through internal, third-party and unstructured data to drive ... as a trusted resource to assist members and other departments in understanding Customer voice and its connection to successful business strategy implementation.… more
- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- Chewy (Phoenix, AZ)
- **Opportunity:** Chewy is seeking a **Senior Program Manager, Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is ... responsible for improving the ** customer experience** through strategic partnerships, structured program management, escalation handling, and executive… more
- NTT DATA North America (Dallas, TX)
- …adaptable, and forward-thinking organization, apply now. NTT DATA currently seeks a Remote Customer Care Voice Associate to join our team. Basic Qualifications: ... to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring … more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer -oriented ** Voice and Video Architect** to join our team in **Fort Bragg, NC** . **Responsibilities include but ... are not limited to:** + Designs, implements, and maintains complex voice and video communication solutions, ensuring seamless and effective organizational… more
- ManTech (Annapolis Junction, MD)
- ManTech seeks a motivated, career- and customer -oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD. In this role, ... managing POTS lines, including e911 services in support of the Government customer . **Responsibilities include, but are not limited to:** + Provide broad telephony… more
- TEKsystems (Ridgeland, MS)
- …in VOIP and TDM voice services. ESSENTIAL FUNCTIONS: 1. Install and maintain voice and data equipment in customer locations. 2. Maintain equipment used in ... VOIP network. 3. Work closely with other technical personnel to maintain the network's integrity. 4. Work with customers to resolve any troubles and be proactive in trying to eliminate outages. 5. Work with customers, vendors and other companies to test new… more
- J&J Family of Companies (Irvine, CA)
- …define key process and system improvement opportunities applying key performance indicators and " voice of customer " data to progress innovative standards for ... design, testing, implementation, and post-launch support. . Lead projects to collect " voice of customer " and " voice of employee" feedback to guide project… more
- Meta (New York, NY)
- …key strategic efforts in collecting customer feedback, deriving customer understanding, and enabling close-the-loop actions through Voice -of- Customer ... **Minimum Qualifications:** Minimum Qualifications: 9. 4+ years of experience in Customer Experience or Voice -of- Customer program/project management, … more
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