- Entergy (New Orleans, LA)
- **Job Title:** Voice of the Customer Analyst I-Sr. **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **This position will be filled ... VOC team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops...organization as the premier utility in the market. The Customer Insights Analyst is responsible for collecting… more
- Wells Fargo (Shoreview, MN)
- …as a Service (CCaaS) platform. In this role, you will ensure that Interactive Voice Assistant (IVA) application matches our business requirements and meets a ... + Knowledge and understanding of Interactive Voice Response (IVR)/Interactive Voice Assistant (IVA) + Experience reviewing business requirements, functional… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level ... + Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests. + Collaborate with cross-functional teams to… more
- Baylor Scott & White Health (Dallas, TX)
- …Dallas, Texas.** We're seeking a strategic and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White Health in ... sentiment and experience trends. You'll collaborate closely with analytics, customer research, and business stakeholders to ensure...serve our patients and customers. **ESSENTIAL FUNCTIONS OF THE VOICE OF CUSTOMER SENIOR ANALYST **… more
- GS1 US (Ewing, NJ)
- … Engagement Analyst , you will collaborate with Product Management and Business Process Management stakeholders to understand customer needs and deliver ... Dynamics 365 Customer Engagement (D365 CE) Analyst Information...Dynamics 365 CE. You also have experience as a Business Analyst or Systems Analyst .… more
- Evergy, Inc. (Wichita, KS)
- …Responsibilities:** The System Support Analyst is responsible for supporting our business and IT partners with Customer Systems. They will monitor incidents, ... service, billing, credit & collections, or field service business processes ( Customer Operations). Sr Analyst...genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy… more
- Compass Group, North America (Charlotte, NC)
- ESFM **Position Title: CUSTOMER EXPERIENCE ANALYST ** **Location: Remote** **Salary: $75,000 - $80,000** **Pay Grade: 13** **Other Forms of Compensation:** ESFM ... **Job Summary** ESFM is seeking an creative and relationship-driven ** Customer Experience Analyst ** to manage and grow...platform, the app is a vital part of our business strategy-helping us create consistency across our business… more
- UKG (Oklahoma City, OK)
- …drives retention, adoption, and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join ... customer journey. You'll collaborate with cross-functional partners to bring the customer 's voice into every decision and help drive meaningful business… more
- American Express (NY)
- …external agency partners to design and launch initiatives that elevate the Small Business customer experience. + Oversee & evolve measurement: own program KPIs, ... for businesses and corporations of all sizes, with small business being the largest customer segment and... Charge, Proprietary Lending and Co-Brand cards and Small Business Banking Products. The Senior Analyst , Small… more
- Alight (IN)
- …and if you embody the meaning of Be Alight. Learn more at careers.alight.com. **(THE ROLE)** ** Analyst - Customer Service (T3)** The Analyst - Customer ... **Work Experience of 4 - 6 years for International Customer Service " Voice "** + Prior Customer...not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards… more
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