- TEKsystems (Warren, MI)
- …EST Key Responsibilities + Engage with potential car buyers via live chat to assist with vehicle inquiries, dealership information, and service appointment ... when appropriate. + Make recommendations to improve customer satisfaction and chat efficiency. Required Skills & Qualifications + Bachelor's degree required. +… more
- Amazon (Seattle, WA)
- …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... personalized, proactive, and seamless messaging experiences across web , mobile, SMS, and popular communication apps like Apple...the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision… more
- ManpowerGroup (Charlotte, NC)
- **Bilingual** **PATIENT PORTAL AGENT (REMOTE)** **DESCRIPTION** Epic MyChart is a robust patient portal that allows healthcare patients to easily view their upcoming ... as many other features. A Bilgual MyChart Help Desk Agent will assist patients with questions regarding navigation through...across multiple modalities including phone, email, voice mail and chat . + Average eight (8) calls per hour **Required… more
- Matanuska Telephone Association (Palmer, AK)
- Technical Support Agent Palmer,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...Respond to user questions and inquiries via telephone, email, web , or other communication methods. Monitor, follow up and… more
- TekSynap (Silver Spring, MD)
- …+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. + Open service ... desk tickets and ensure proper information is collected from user and recorded in service management system. + Diagnose and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other… more
- BayCare Health System (Tampa, FL)
- …reporting, scheduling, knowledge management, customer engagement utilizing various platforms (ie, CRM, chat , social media, web ), agent /team KPIs, proactive ... team development initiatives, and identify ways in which customer service and customer satisfaction can be enhanced. **Minimum Qualifications:** **Other information:** **Required Experience:** 5 years of customer service experience. 2 years supervisory, lead… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- ASM Research, An Accenture Federal Services Company (Carson City, NV)
- …**9:00AM-5:30PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- Responsible for basic inbound call, outbound call, web chat , and paper services, as well as back-office services. Perform services focused on customer ... behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. +...a customer. All cases shall be logged into a web -based agent desktop application. + Completes accurate… more