- CAI (Trenton, NJ)
- …mobile applications, and digital interfaces + Experience with Digital Front Doors (Voice, Web , Mobile, Chat ) + Agent /User Desktop (Amazon Connect, ... client-side and providing responses + Maintain an understanding of the latest web applications and programming practices + Develop and implementing responsive design… more
- State of Georgia (Fulton County, GA)
- Customer Care (Call Center) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) Hot ... regarding general and specific account and plan-level information, and provide web registration and navigation assistance. Minimum Qualifications & Education +… more
- CACI International (Arlington, VA)
- …for CISA users submitting inquiries and issues via multiple channels, including phone, web chat , email, and ticketing. * Demonstrate sound customer service and ... Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full...* * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT)… more
- General Dynamics Information Technology (New Orleans, LA)
- …software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available + ... information and alternative solutions through a variety of methods including phone, email, chat , and enterprise ITSM. In this role, a typical day will include: +… more
- General Dynamics Information Technology (North Charleston, SC)
- …software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available + ... you will provide support through a variety of methods including phone, email, chat , and enterprise ITSM. **RESPONSIBILITIES** _A day in the life of a Help… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-chanel engagement experience, including AI-powered chatbots and live agent chat across the web , plus emerging social media ... for the US and Canada, to be utilized across web self-support, AI-powered chatbots and agent training resources + Partner closely with content strategy, product… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- Amazon (Chicago, IL)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- Responsible for basic inbound call, outbound call, web chat , and paper services, as well as back-office services. Perform services focused on customer ... behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. +...a customer. All cases shall be logged into a web -based agent desktop application. + Completes accurate… more