- Hackensack Meridian Health (Neptune City, NJ)
- …healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce management tools and ... in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC...Proven experience with CISCO Calabrio / UCIC or other WFM platform. + Excellent organization, communication and interpersonal skills… more
- Texas Health Resources (Arlington, TX)
- …follow up with IT on open help desk tickets and drive to desired resolution . The WFM Analyst will work with other WFM team members to balance workload to ... **Call Center Planning Analyst ** _Fast-paced, high-volume Call Center looking for a...experience, scheduling and real-time management (REQUIRED) . Experience with WFM Software (NICE, IEX & NPM) (PREFERRED) . Experience… more
- WSP USA (Costa Mesa, CA)
- …out of our Costa Mesa office_** **JOB SUMMARY** The Workforce Management ( WFM ) Analyst responsibilities revolve around conducting research, forecasting and ... initiating a search for a full time **Workforce Management Analyst - Call Center** for our **Costa Mesa, CA**...as needed. + Manage and monitor agent performance using WFM Tools to achieve optimal response for customer calls… more
- Entergy (West Monroe, LA)
- …Entergy Services, LLC **Job Summary / Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This role is critical in ... **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:**… more
- Amazon (Tempe, AZ)
- …in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... in a Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - 1 + years NICE… more
- Entergy (Little Rock, AR)
- **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our team. This role focuses on optimizing contact center operations… more
- DriveTime (Mesa, AZ)
- …integrity and 100% accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests for data extrapolation ... as requested by Contact Center Leadership. + Serve as a subject matter expert (SME) in managing scheduling for all supported onshore and offshore lines of business **So What Kind of Folks Are We Looking for?** + **Killer analytical and reporting abilities.**… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams accordingly ... in the right place at the right time. Workforce Analyst will also identify gaps and opportunities within the...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- First National Bank of Omaha (TX)
- …change based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system for FNBO Customer ... information changes by maintaining the agent database within the WFM system + Conducts daily meetings with call center...and reports on call center/agent performance, utilizing reports from WFM system + Analyzes and reports historical data and… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Applications Analyst III supervises and provides technical guidance to the staff in the development of specifications for new or revised ... troubleshooting and supporting user inquiries into the UKG Pro WFM time and attendance system, as well as carrying...years of experience with UKG + 3+ years Pro WFM + 3+ years of experience in training and… more
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