- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ,** you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst OR a current active Patient Access Center team… more
- Elevance Health (Las Vegas, NV)
- …you are within 50 miles to a Pulse Point location. The ** WFM Analyst II/Scheduler** is responsible for performing both real - time analysis and scheduling ... ** WFM Analyst II/Scheduler** **Location:** This position...** WFM Analyst II/Scheduler** **Location:** This position will take part...levels are met. + Monitors call volume demand in real time and flexes workforce accordingly. +… more
- Amazon (Dallas, TX)
- …up fellow team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic qualifications * 5 years of WFM /Business ... Support (MHLS) is currently recruiting for a Senior Workforce Analyst . MHLS is an employee facing group that provides...wide range of problem solving situations, long term to real - time , requiring extensive data collection and analysis… more
- Amazon (Seattle, WA)
- …a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Oral and ... their customers. We are looking for a Workforce Management ( WFM ) Program Manager to lead WFM related...and non-tech teams - Workforce Management experience (Forecasting, Scheduling, Real Time Management) required - Ability to… more
- Amazon (Dallas, TX)
- Description At MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm ... KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to...numerical and analytical skills * Demonstrated ability in making real - time effective decisions in uncertain and ambiguous… more
- UGI Corporation (Cleveland, OH)
- …4+ years experience in a capacity planning role. + Demonstrated experience with a WFM system including real time scheduling/adherence. + Experience working ... in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline… more
- J&J Family of Companies (Pittsburgh, PA)
- …needs. + Support and adjust the queues and prioritize call routing. + Monitoring real - time performance metrics of the contact center systems, to ensure target ... are searching for the best talent for a Workforce Analyst to be in Pittsburgh, PA; Raleigh, NC; Orlando,...equivalent + Minimum of 2 years' experience using Genesys WFM , Aspect, Nice IEX or other Workforce Management tool.… more
- Amazon (Austin, TX)
- …of service quality, risks, and resources needed. Key job responsibilities - Real - time monitoring & reporting of schedule deviations and schedule non-adherence ... invent and simplify processes to join us as Workforce Analyst II for Prime Video Trust & Safety. The...titles across global sites and programs - Work on real - time tickets related to work allocation to… more
- Cardinal Health (Atlanta, GA)
- …forecasting, and Paid Time Off planning utilizing Amazon Connect Workforce Management ( WFM ) + Real time monitoring of the day-to-day business to ... Amazon Connect Integrated Voice Response (IVR) and Workforce Management ( WFM ) preferred + Experience with Verint or other workforce...well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) +… more
- Netflix (Los Gatos, CA)
- …with strict deadlines + Receptive to and able to appropriately incorporate real - time feedback Generally, our compensation structure consists solely of an ... anytime, anywhere, and can change their plans at any time . As Netflix continues to grow, we are looking...Customer Service team as an Investigations & Response Operations Analyst . In this role, you'll play a critical role… more