- Hackensack Meridian Health (Neptune City, NJ)
- …to transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC… more
- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... database and analytical skills required, skilled in internet query, and experience in real time monitoring** + **Ability to quickly learn and use various… more
- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an… more
- DriveTime (Mesa, AZ)
- …**That's Nice, But What's the Job?** In short, as a Workforce Management Specialist ( Real Time Adherence Specialist), you will assist in the company's workforce ... use of resources. In long, our Workforce Management Specialist ( Real Time Adherence Specialist) are responsible for:...accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests… more
- VCA Animal Hospitals (Los Angeles, CA)
- …creating accurate forecasts, and developing optimized schedules. In addition, the WFM Analyst plays a key role in real - time management, monitoring ... effective deployment of workforce resources through data-driven forecasting, scheduling, and real - time monitoring. This role ensures that staffing levels align… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... people are in the right place at the right time . Workforce Analyst will also identify gaps...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- TECO Energy (Brandon, FL)
- **Title:** Workforce Management Support & Time Analyst **Company:** Tampa Electric Company **State and City:** Florida - Brandon **Shift:** 8 Hr. X 5 Days ... **POSITION CONCEPT** The Workforce Management Support & Time Analyst , provides resource staffing and scheduling analysis and recommendations in support of key… more
- Insight Global (Cascade, MI)
- …and adherence, identifying risks to service levels and recommending adjustments in real time Analyze call volumes, handle times, absenteeism, and occupancy ... Connect experience highly desired Strong understanding of forecasting, scheduling, and real - time management principles Experience using Amazon Connect Advanced… more
- Intuit (Charlotte, NC)
- **Overview** We are seeking a **Workforce Management ( WFM ) & Capacity Planning Analyst ** to help drive the operational efficiency and service excellence of our ... enjoys working with data, solving complex problems, and driving improvements in real - time operations. **What you'll bring** **Required:** + Bachelor's degree in… more
- Camping World (Greenville, NC)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Job Summary:** The Workforce Management Analyst is a key member of the Workforce...the business + Drive process improvement requirements and ad-hoc WFM projects + Create optimized plans for cross-functional teams… more