- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC… more
- JPMorgan Chase (Tampa, FL)
- …The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center contact ... centers. As a Workforce Analyst in Payments, you will be responsible for the real time monitoring of day-to-day service levels for multiple Lines of… more
- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... people are in the right place at the right time . Workforce Analyst will also identify gaps...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …using reporting platforms to distill and communicate business insights. + Support real - time service level performance, adjusting resources to meet objectives, ... + Manage and route contact volume using ACD systems, ensuring alignment with workforce management ( WFM ) tools. + Extract targeted datasets from multiple databases… more
- Camping World (Greenville, NC)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Job Summary:** The Workforce Management Analyst is a key member of the Workforce...the business + Drive process improvement requirements and ad-hoc WFM projects + Create optimized plans for cross-functional teams… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full- Time ... agent schedules to ensure coverage across all shifts and channels. + Monitor real - time adherence and intraday performance, making adjustments as needed. +… more
- AbbVie (North Chicago, IL)
- …forecasted call volumes and available staffing. + Creates, maintains, and distributes real - time , historical, and custom reports on a daily/weekly/monthly basis. ... center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results...faith it will pay for this role at the time ofthis posting based on the job grade for… more