- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management (WFM) Analyst to join our...the Command Center (Responding to Chats/Emails) + Help in real time management task: such… more
- Hackensack Meridian Health (Neptune City, NJ)
- …to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance during the… more
- UGI Corporation (Cleveland, OH)
- …NC or Cleveland, OH and this is a hybrid role. Posting Job Summary: The Workforce Management Real - Time Specialist monitors inbound contact traffic and ... CES Real Time Specialist Location: Cleveland, OH,...Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are… more
- Extra Space Storage (Midvale, UT)
- …location** **.** **Minimum of 1 year of experience required in Workforce Management , specifically in real - time operations.** ** ** The Workforce ... scheduled activities as needed . Updating agent schedules in real time to account for ad hoc...year's experience in a multi-channel contact center . Previous Workforce Management experience preferred . Strong knowledge… more
- DoorDash (Phoenix, AZ)
- …internal and external partners at all levels. + You have 1-2 years experience in real - time / workforce management . + You have expert level experience ... workforce planning and intraday operation fundamentals, including: real - time queue monitoring, skilling, reporting, escalating known...working with a workforce management optimization tool (ie Verint, Assembled,… more
- Houston Methodist (Katy, TX)
- …such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real - time workforce management processes. + Provides insights ... Acts as a liaison between the Workforce Management team and System Access Leadership, aligning real... Management team and System Access Leadership, aligning real - time operations with overall business objectives. Communicates… more
- Walmart (Bentonville, AR)
- …to deliver optimal staffing, and operational efficiency. **What you'll do ** + Lead real - time workforce management across Walmart's Customer Care ... lead the strategy and execution of Intraday and short-term workforce management strategies to deliver on optimal...Scheduling, and Operations teams to turn business goals into real - time workforce strategies that support… more
- City and County of San Francisco (San Francisco, CA)
- …Provides staffing recommendations based on analysis and use of the workforce management program, Calabrio. + Monitors real - time staffing levels and ... root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of...to ensure quality and reliability of service. + Provides real - time modifications and scheduled maintenance to systems… more
- Mass Markets (VA)
- …for a proactive and detail-oriented Real - Time Analyst to join our workforce management team. This role is crucial in ensuring optimal staffing levels and ... operational efficiency. + Implement industry best practices for real - time monitoring and workforce management . CANDIDATE QUALIFICATIONS WONDER IF YOU ARE… more
- Paylocity (Schaumburg, IL)
- …to mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real - time management processes, tools, and techniques to enhance ... + Minimum of 2-3 years of experience in a workforce management or contact center operations role,...contact center operations role, with a strong focus on real - time management . Strong analytical skills… more
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