• Workforce Analyst

    Insight Global (Cascade, MI)
    …-privacy-policy/ . Skills and Requirements 24 years of experience in a workforce planning or analyst role within a call center environment, Amazon ... scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical...absenteeism, and occupancy trends to inform staffing and capacity planning Prepare and maintain workforce dashboards and… more
    Insight Global (07/31/25)
    - Related Jobs
  • Workforce Management Analyst - Call

    Disabled Veteran Solutions (Erie, PA)
    2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... analytical Workforce Management Analyst to support our call center operations. This role is critical...to communicate performance metrics and staffing efficiency. + Support workforce planning initiatives including hiring, training, and… more
    Disabled Veteran Solutions (08/15/25)
    - Related Jobs
  • Call Center Workforce

    Teleperformance USA (North Lauderdale, FL)
    planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
    Teleperformance USA (08/09/25)
    - Related Jobs
  • Sr Access Center Workforce

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
    Houston Methodist (06/10/25)
    - Related Jobs
  • Executive Director of ACS Workforce

    CVS Health (Hartford, CT)
    …we do it all with heart, each and every day. **The** **Executive Director of Workforce Planning & Optimization** **(WPO) is a newly created role responsible for ... **which includes Care Management (CM), Utilization Management (UM), Appeals, and other non- call center functions. The role is hands-on and operational, focused… more
    CVS Health (08/13/25)
    - Related Jobs
  • Call Center Customer Service…

    Mass Markets (Las Cruces, NM)
    …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
    Mass Markets (07/25/25)
    - Related Jobs
  • Operations Manager, VCA Call Center

    VCA Animal Hospitals (Los Angeles, CA)
    …common call center KPIs + Understanding of call center financials, budgeting, and financial planning **CORE COMPETENCIES:** + Organization + Project ... that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to...and make them feel supported. Related, work closely with Workforce Management on developing call scripts and… more
    VCA Animal Hospitals (07/02/25)
    - Related Jobs
  • Call Center Supervisor

    Mass Markets (Wichita, KS)
    …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
    Mass Markets (07/11/25)
    - Related Jobs
  • Sr Call Center Coord

    Highmark Health (Bismarck, ND)
    …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager. 3. Support scheduling… more
    Highmark Health (08/08/25)
    - Related Jobs
  • Manager, Call Center Operations…

    Centene Corporation (Topeka, KS)
    …+ Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active ... and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations...to meet contractual, quality and compliance goals. + Oversee planning and delivery of training and orientation of staff… more
    Centene Corporation (07/18/25)
    - Related Jobs