- Qualtrics (Provo, UT)
- …other offices around the globe + A Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning + 4+ years experience in a ... globe who think that's work worth doing **Account Services Workforce Planning Analyst** **Why We Have This...a workforce management function for a mid-large call center or contact center … more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Actalent (Durham, NC)
- Job Title: Patient Recruitment Call Center ManagerJob Description The Manager of the Patient Engagement and Recruitment Call Center (PERC) plays a ... role in overseeing the operational excellence of the Patient Engagement and Recruitment Call Center . This position involves the management and leadership of… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- State of Massachusetts (Everett, MA)
- …engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator ... "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills,… more
- Centene Corporation (Austin, TX)
- …+ Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active ... and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations...to meet contractual, quality and compliance goals. + Oversee planning and delivery of training and orientation of staff… more
- Needham Bank (Needham, MA)
- …Learn, and Do the Right Thing) EDUCATION & EXPERIENCE + Must have 2+ years in call center or learning and quality experience + Knowledge of banking preferred + ... tracking of quality to support incentive plans and performance planning and feedback. This position will continuously monitor the...of call criteria and evaluates performance against call standards that utilizes a contact center … more
- Insight Global (Richmond, VA)
- Job Description Our client is seeking a call center manager to support a team of five supervisors. Customer Service Manager, Senior to provide direction and ... The ideal candidate must be confident, emotionally intelligent, and well versed in call center management with expertise in modern telephony and workforce… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... planning , monitoring, or coordinating a quality assurance process in a customer call center . This experience must include directing and coordinating discrete… more
- Thrivent Financial (CA)
- …with an additional 1,300 families. Position Overview: We are seeking a Relationship Center Advisor to join our Insight Planning Group at Thrivent. As ... safe harbor contribution PTO: 10 days initially At Insight Planning Group, part of Thrivent, we believe in helping...us know by sending an email to ###@thrivent.com or call ### and request Human Resources. At Thrivent, we… more
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