- Insight Global (Cascade, MI)
- …-privacy-policy/ . Skills and Requirements 24 years of experience in a workforce planning or analyst role within a call center environment, Amazon ... scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical...absenteeism, and occupancy trends to inform staffing and capacity planning Prepare and maintain workforce dashboards and… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... analytical Workforce Management Analyst to support our call center operations. This role is critical...to communicate performance metrics and staffing efficiency. + Support workforce planning initiatives including hiring, training, and… more
- Teleperformance USA (North Lauderdale, FL)
- … planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- CVS Health (Hartford, CT)
- …we do it all with heart, each and every day. **The** **Executive Director of Workforce Planning & Optimization** **(WPO) is a newly created role responsible for ... **which includes Care Management (CM), Utilization Management (UM), Appeals, and other non- call center functions. The role is hands-on and operational, focused… more
- Mass Markets (Las Cruces, NM)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- VCA Animal Hospitals (Los Angeles, CA)
- …common call center KPIs + Understanding of call center financials, budgeting, and financial planning **CORE COMPETENCIES:** + Organization + Project ... that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to...and make them feel supported. Related, work closely with Workforce Management on developing call scripts and… more
- Mass Markets (Wichita, KS)
- …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Highmark Health (Bismarck, ND)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...of workload forecasts, forwarding concerns and recommendations to the Workforce Planning Team Manager. 3. Support scheduling… more
- Centene Corporation (Topeka, KS)
- …+ Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active ... and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations...to meet contractual, quality and compliance goals. + Oversee planning and delivery of training and orientation of staff… more
Related Job Searches:
Call,
Call Center,
Call Center Workforce,
Center,
Planning,
Workforce,
Workforce Center,
Workforce Planning