- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor real-time operations, manage ... schedules, and ensure adherence to workforce plans. + Provide coaching, feedback, and performance evaluations to drive continuous improvement. + Handle escalated customer issues and ensure timely resolution. + Collaborate with QA, Training, and Workforce teams… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Provide first-level technical support via phone, chat, or email. + Troubleshoot hardware, software, and connectivity issues. + Guide customers ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Serve as the primary point of contact for assigned client accounts. + Conduct regular business reviews and performance presentations. + ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities + Deliver engaging training sessions for new hires and existing agents across multiple client accounts. + Develop training materials, manuals, ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Manage Sales Supervisors + Oversee quality, production, and hours. + Assist with implementation of strategic sales plans, ensuring they are in ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Mesilla, NM)
- …WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways ... to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Develop a detailed understanding of client products and services + Process design and implementation + Client scorecards and business reviews ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Mass Markets (Mesilla, NM)
- …WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves… more
- Leidos (Las Cruces, NM)
- …The Digital Modernization Sector at Leidos has an opening for a **Tier II Network Technician** to support computer data communications systems, in providing design ... specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. The job duties of the Tier II Network… more
Near Mesilla:
Major Cities:
Alamogordo,
Albuquerque,
Carlsbad,
Clovis,
Farmington,
Hobbs,
Las Cruces,
Rio Rancho,
Roswell,
Santa Fe