- PPL Corporation (Providence, RI)
- …when the company needs to restore power or respond to other issues affecting customer service . This role may necessitate the need to work after-hours, outside ... to restore power or respond to other issues affecting customer service . This role may necessitate the...of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site… more
- Lumen (Providence, RI)
- …opportunities and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual contributor ... world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity...manage urgentcustomer concerns and escalate internally when necessary (ie, Service Improvement Plans) + Partner with sales, delivery &… more
- Merck (Providence, RI)
- …and ability to drive a vehicle **Preferred Qualifications:** + Prior consulting or customer service experience + Experience developing and executing a plan for ... (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager , Solutions Consultant, Customer Strategies and Solutions...to have a minimum of twelve (12) months of service in current position prior to applying for open… more
- Travelers Insurance Company (Bridgewater, MA)
- …jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & ... exposure is greater than $2 million. + Provide quality customer service and ensure file quality timely...of policy information to facts or allegations of each case . + Directly investigate each claim through prompt and… more
- J&J Family of Companies (Providence, RI)
- …**Job Description** At Janssen Oncology, we are raising the bar on customer experience in the pharmaceutical industry. Our account management teams support the ... are deeply committed to providing them with an exceptional customer experience, so they, in turn, are better positioned...of this account management team, reporting to the Senior Manager , CAR-T Cell Therapy Experience Lead. The role will… more
- Marriott (Providence, RI)
- …1+ years' experience in business application support in a call center environment, customer service , or hospitality industry. * High school diploma or equivalent ... to the appropriate Marriott business or iT units and Service Providers. Case notes will be clearly...in business application support in a call center environment, customer service , or hospitality industry. * Professional… more
- Athena Health Care Systems (Warwick, RI)
- …place for employees to work. PURPOSE OF POSITION: Carries out duties assigned by RN Case Manager to increase the level of patient comfort, to maintain good ... aide plan of care as prepared by the RN Case Manager . + Promptly reports changes in...responsibilities of position in a manner that exemplifies excellent customer service . + Consistently represents Athena Hospice… more
- Rocket Software (Providence, RI)
- …across a variety of functions to understand key business and customer objectives, understand technology solutions and dependencies, define best-in-class user ... functions. + Partner closely with the Business Unit General Manager to set and execute the Product Management budget;...delighting customers and driving aggressive growth (both from a customer and revenue perspective) in the short and long-term.… more
- Lumen (Providence, RI)
- …troubleshoot and resolve complex software application related problems + Exceptional customer service skills **Compensation** The starting salary for this ... ServiceNow Systems Analyst role will report to the Sr. Manager of HR Automation & Technology, and its focus...associated workflows + Demonstrated ability with ServiceNow HR module, Case Management, Onboarding and general self service … more
- PPL Corporation (Providence, RI)
- …ways to ensure the technical support team delivers the highest quality Customer service , in a cost-effective manner. **Additional Accountabilities for Senior ... enhance business performance. + Work with the Supervisor or Manager to evaluate & help negotiate with external vendors,...ensure the technical support team delivers the highest quality Customer service , in a cost-effective manner. **Additional… more