- Lumen (Providence, RI)
- …accounts; handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) + Partner with sales, delivery & support to ... solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf + Technical aptitude to learn… more
- Lumen (Providence, RI)
- …solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf * Technical aptitude to learn ... power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest...world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity… more
- Cleo (Providence, RI)
- …both internally and externally + Keep accurate records, including documented customer service actions and discussions. + Escalate issues appropriately ... ** Customer Success Manager** at Cleo (US) Remote Cleo is a...to Services, Support , Product, etc. + Develop compelling recommendations, with strong close rates… more
- IGT (Lincoln, RI)
- …order entry + Provide tradeshow technical support + Provide marketing support + Manage Inventory + Assist with customer disputes + Create incident ... Keep current on job and product knowledge + Escalate technical issues to stakeholders + Demonstrate game functionality and...game functionality and theme + Provide internal and external customer service + Support inter-departmental… more
- Fotona (Providence, RI)
- …The primary responsibility of the Field Service Engineer is to provide exceptional technical service and support to Fotona's customers in New England and ... across the United States. Fast, courteous, and professional customer interactions and solid technical skills are...with photonics, electronics, biomedical engineering, or similar preferred. + Customer service and/or field service … more
- Aspen Aerogels, Inc. (East Providence, RI)
- …colleagues to diagnose and resolve technical issues while providing excellent customer service during all interactions. + Administer and troubleshoot network ... of our users. Work will include onsite and remote support ranging from troubleshooting technical issues, hardware...+ OS Deployment using ManageEngine. + Process and work service requests in a timely fashion to include recognition,… more
- Lumen (Providence, RI)
- …Proven experience in guiding teams across Sales, Product, Marketing, and Service Delivery. + Technical Knowledge: Strong understanding of technology ... power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest...the world and shape the future. **The Role** The Customer Success Executive is a role that interacts with… more
- Sunrun (Providence, RI)
- …measurements + Perform customer satisfaction analysis and reporting + Develop and support ITIL processes for ITIL Service Support framework working with ... that standards and processes are followed to provide effective customer service and meet requirements. Also responsible...on what requires changes + Develop and enhance the Service Desk tools increasing support of the… more
- FANUC America Corporation (Holliston, MA)
- … centers or remote home office to coordinate activities and provide hotline phone support in between scheduled service calls. The Engineer must be able to ... robot operational and process problems as reported by the customer or internal service hotline + Provide...or GED required + Associate's degree in a related technical field, or equivalent technical education, or… more
- Amazon (Johnston, RI)
- …relevant certifications - Experience in a dynamic environment with a high degree of customer service Amazon is committed to a diverse and inclusive workplace. ... We are known for our speed, accuracy, and exceptional service . Our buildings deliver tens of thousands of products... Associate II, you will use your skills to support the operations team in resolving technical … more