- Ferguson Enterprises, LLC. (Huntington Beach, CA)
- …maintenance and operation of the CRM under the mentorship of the North American Contact Center Manager through implementation, troubleshooting, in a wide ... Office 365 Suite (emphasis on Teams and Outlook) + Familiarity with contact center technologies, customer relationship management (CRM) systems Five9, CRM,… more
- M&T Bank (Williamsville, NY)
- …projects and initiatives related to employee experience and customer experience at the contact center . Uses agile principles and tools from Six Sigma, LEAN, ... Project Management and Change Management to consult with the business and executive management. Develops strategic recommendations and business cases to improve our employee experience, customer experience, and efficiency. Works with bank-wide teams to set… more
- Google (Sunnyvale, CA)
- …and enable sellers and partners to articulate the value and positioning of the Contact Center AI product portfolio. + Monitor KPIs, data, and translate into ... recommendations and plans. + Work cross-functionally with product, product operations, product marketing, sales, and partnership teams. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal… more
- Luxury Bath Technologies (Phoenix, AZ)
- …Arizona market. Possibility of working remotely. Job Description + Oversee and work with Contact Center Manager to ensure issued lead goals are reached ... daily + Oversee and work with Show / Event Manager to ensure goals are reached monthly + Work with Sales Manager to understand and meet lead demand on a weekly… more
- ChenMed (Richmond, VA)
- …the appropriate date that the patient is medically discharged and update as appropriate. + Contact the center manager to arrange for a follow-up PCP ... + Introduces self to patient/family and explains Nurse Case Manager 's role and processes to contact the...providers + Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager… more
- Olmsted Center for Sight (Buffalo, NY)
- …needs while collecting and documenting all required data. Under the direction of the Contact Center Services Operations Manager , the Information & Referral ... efficient, courteous and outstanding customer service to callers of the Contact Center . Available shifts include Saturday and Sunday shifts with a schedule… more
- Pearl Interactive Network (Dover, DE)
- **Pearl Interactive Network is sourcing a Contact Center Program Manager for future opportunities.** The **Program Manager ** coordinates and monitors the ... experience. + Previous program management experience preferred in a call center environment. + Highly proficient utilizing Excel and other Microsoft products.… more
- Pfizer (Tampa, FL)
- …work experience + 6+ years of work experience within pharmaceutical industry + 3+ years in contact center supervisor and/or manager role + 2+ years of admin ... delivered using approved processes. In addition, in support of the broader Contact Center & Patient Operations team, the position will be responsible for… more
- Capgemini (San Francisco, CA)
- …San Francisco, Chicago, NYC area, and Seattle) **Job Description:** The Contact Center and Conversational AI Specialist Manager will be a specialist in ... **Job Title:** GenAI Contact Center Transformation Specialist **Job Location:** Hybrid (preferred base locations - Atlanta, Dallas, Houston,… more
- Oriental Bank (San Juan, PR)
- …skills. + Experience with Interactive Teller Machines management tools (NCR Network Manager ), Contact Center tools (Cisco, Avaya, Finesse), preferred. ... related majors required. + Three (3) years of experience in Call Center / Contact Center , Branches, and /or retail channels management environment required.… more