- ASM Research, An Accenture Federal Services Company (Montgomery, AL)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Montgomery, AL)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Montgomery, AL)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Pearl Interactive Network (Montgomery, AL)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- PNC (Birmingham, AL)
- …valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist within PNC's Technology organization, you will be based ... . + Leads the team in planning and estimating quality assurance support requirements for new products,...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- Mass Markets (AL)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... ensuring the highest level of service quality within our call center operations....for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To… more
- TTEC (Montgomery, AL)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Integration Innovation, Inc. (i3) (Huntsville, AL)
- …outcomes to the customer . Responsibilities + Develop, implement and manage a Quality Assurance Plan that exceeds SLA requirements in a complex, mission ... Software QA Lead is responsible for developing and maintaining quality assurance process and standards across the...Manage time wisely and prioritize tasks. + Provide superior customer service . + Multi-task in a pleasant… more
- Deloitte (Huntsville, AL)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more
- Leidos (Huntsville, AL)
- …+ Participate in formal post-award reviews, mitigate risks, and ensure product and service quality . + Lead integration of acquired organizations for quality ... Basic QualificationsThe Leidos Defense Sector, is seeking a talented ** Quality & Mission Assurance Auditor** to join...host an external audit for both a second part ( customer ) and third party (certifying body). + Ability to… more
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