- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- GCI Communication Corp (Eagle River, AK)
- GCI's Quality Assurance Analyst II will provide...by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service ... professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting...ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Perform quality assurance and testing activities. + Develop,… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CenterWell (Juneau, AK)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Juneau, AK)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- NANA Regional Corporation (Anchorage, AK)
- …for maintaining Pegasus' FAA Part 145 Repair Station compliance, overseeing all quality assurance , auditing, and training system functions. This role ensures ... maintenance, repair, and operational programs, supporting both regulatory compliance and customer satisfaction. The ideal candidate holds an FAA Airframe &… more
- NANA Regional Corporation (Anchorage, AK)
- …initiatives and enhance customer experience. + Monitor and audit quality assurance programs, identifying gaps and implementing corrective actions. + ... NMS service lines to ensure excellence in quality , compliance, and customer satisfaction. This role...in food service operations, culinary management, or quality assurance within a multi-site or contract… more
- NANA Regional Corporation (Anchorage, AK)
- …including retail, quality improvement, sanitation and infection control. The Food Service Supervisor ensures client, customer service satisfaction with ... team whose focus is exceptional service , exceptional quality and driving customer service ....the hiring and termination of employees. + Monitors internal quality assurance and food safety audit process… more
- GCI Communication Corp (Soldotna, AK)
- …& Construction Technician II will represent the company by providing outstanding customer service to current and prospective clients exploring our products ... random drug screenings for access to restricted areas. + Quality Assurance & Operational Acceptance: Lead ...the installation, testing, and repair of telecommunications systems. + Customer Service & Equipment Installation: Install, … more
- Air National Guard Units (Eielson AFB, AK)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled...to effectively track outages and types of interruptions to service and to build a knowledge base for future… more