- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Juneau, AK)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- GCI Communication Corp (Anchorage, AK)
- GCI's Quality Assurance Analyst II will provide...by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service ... professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting...ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Perform quality assurance and testing activities. + Develop,… more
- Cardinal Health (Juneau, AK)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Cardinal Health (Juneau, AK)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- Cardinal Health (Juneau, AK)
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining, and enhancing ... field or equivalent experience preferred + 2-4 years of Customer Service inbound /outbound phone call center...environmentin a large team setting + Abide by the Quality Assurance Goals that are in place… more
- Matanuska Telephone Association (Palmer, AK)
- …fairly and equitably. Ensures excellent customer experience with Billing by providing Service Order Quality Assurance . Works with customers on non-sales ... payment and collection guidelines, and other procedures/regulations/ processes as necessary. Performs Service Order quality assurance to ensure service… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Air National Guard Units (Eielson AFB, AK)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled...to effectively track outages and types of interruptions to service and to build a knowledge base for future… more
- Keurig Dr Pepper (Juneau, AK)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more