- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- Grand Canyon Education (Phoenix, AZ)
- …demonstrate empathy, active listening skills, and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, ... Student Worker - Student Contact Center - Call Center Specialist...potential student inquiries into inquiry management database with high quality and attention to detail. + Conduct Live Chat… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work ... and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- DriveTime (Mesa, AZ)
- …and identify defects and/or areas for concern. + Act as the liaison to Contact Center leadership, assisting with the implementation of new call, email, and ... contact strategies across multiple sites, optimizing service and quality levels and ensuring the most efficient use of...and ensure consistent, accurate reporting and compliance across all contact center groups + Monitoring outbound and… more
- Tucson Electric Power (Tucson, AZ)
- …may include in person visits to resolve high bill inquiries received through the contact center , customer advocate, or the ACC. + Provides input for ... **Technical Specialist , Energy Programs, I, II, or Senior** Company...We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served… more
- Amazon (Phoenix, AZ)
- …Amazon Web Services is seeking bright, motivated, hardworking individuals to fill Data Center Logistics Specialist positions. The ideal candidate will have a ... ability to remain flexible with frequent shifts in priorities. The Logistics Specialist will maintain accountability of in-stock components as well as receive and… more
- TEKsystems (Phoenix, AZ)
- …loan servicing, mortgage loan servicing Additional Skills & Qualifications + Mortgage Contact Center experience 1 recent year Minimum. (Example 2023-2025). + ... Specialist , you will act as the primary consumer contact to guide a consumer through the loan origination...be looking for candidates with the following + Mortgage Contact Center experience 1 recent year Minimum.… more
- PennyMac (Phoenix, AZ)
- …(MFD). The Customer Experience Specialist will : + Operate in a Call Center environment as a customer success advocate + Receive inbound calls and make outbound ... complete mortgage journey. A Typical Day The Customer Experience Specialist is an entry level customer service role, operating...experience preferably in a processing role with direct customer contact in a call center environment is… more
- Prime Therapeutics (Scottsdale, AZ)
- …Member Service Specialist , you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime ... break and lunch schedule **Reporting Structure** + Reports to Supervisor in the Contact Center Every employee must understand, comply with and attest to… more
- Prime Therapeutics (Phoenix, AZ)
- …and case management) + Government programs (Medicare) knowledge **Preferred Qualifications** + Contact Center experience + Pharmacy and/or PBM experience + ... decision we make. **Job Posting Title** Medication Therapy Management (MTM) Specialist - Remote **Job Description** The Senior Medication Therapy Management (MTM)… more