• Coordinator , Complaint

    CVS Health (Phoenix, AZ)
    …conducts internal audits, and addresses any identified compliance issues with the Complaint and Appeals policies and procedures. Drafts and sends appeal ... each and every day. **Position Summary** Responsible for managing to resolution complaint /appeal scenarios for all products, which may contain multiple issues and… more
    CVS Health (11/01/25)
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  • Complaint & Appeals

    CVS Health (Phoenix, AZ)
    …+ Verify caller enrollment status with Mercy Care Plan. + Collect and document accurate demographic information from members or callers, as well as from Mercy Care ... systems. + Confirm details such as whether members receive special assistance (applicable to members with serious mental illness). + Utilize the QuickBase database to complete intake forms, ensuring documentation of members' reasons for calling is thorough and… more
    CVS Health (11/01/25)
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