- PennyMac (Phoenix, AZ)
- …aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience Manager will supervise and monitor Customer ... and coaching of staff to achieve department goals. The Customer Experience Manager will :... experience in a Call Center Environment in Mortgage Fulfillment with proven strong customer service… more
- BMO Financial Group (Tempe, AZ)
- … mortgage processes to achieve business results and deliver the intended customer experience . Operational processes may include closing mortgages, reviewing ... and ad-hoc reports, and dashboards. + Reviews all first mortgage residential loan applications prior to closing in order...+ Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study… more
- Carrington (Chandler, AZ)
- …a related field. Master's degree is a plus. + Five plus (5+) years of experience in mortgage servicing, with a strong emphasis on compliance, letter logic/ ... targeting rules, and multi-channel communication processes. + Three plus (3+) years of experience authoring customer facing content. + Experience with the… more
- Zions Bancorporation (Phoenix, AZ)
- …Large Bank CRA requirements, HMDA, ECOA/Reg B, and other fair lending laws + Experience with Retail, Mortgage , and Small Business operations and risk + ... The Community Banking Manager - CRA Fair Lending Officer - 1st...Lending compliance into the daily operations of Retail Banking, Mortgage Lending, and Small Business across the bank's southwestern… more
- PulteGroup (Scottsdale, AZ)
- …equivalent + Bachelor's Degree preferred + Minimum of 1-2 years of customer service, warranty experience , or equivalent preferred Required Licensing, ... DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage , PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.… more
- Wells Fargo (Glendale, AZ)
- …customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving ... help customers succeed financially + Resolve low to moderately complex issues regarding the customer and employee experience , risk, and growth of the team and… more
- Carrington (Chandler, AZ)
- …in a large high call volume call center. + Two (2) plus years' experience in the banking, mortgage servicing and/or collections industry **Our Company:** ... and work remote from home!** The Business Support Services Manager is responsible for leading a team that is...you'll do:** + Develop the standard reporting practices for Customer Contact and the Dialer Operations. + Responsible for… more
- BMO Financial Group (Page, AZ)
- …groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory ... Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the SAFE Act). This position will...customer situations or escalates to the next higher manager for resolution. + Maintains current knowledge of personal… more
- Carrington (Chandler, AZ)
- …join our amazing team and work from home!** The Loss Mitigation Underwriting Manager will manage a team of Loss Mitigation Department Underwriters to achieve maximum ... - 110,000 + Annual Bonus. Pay is based on job-related knowledge, skills, experience , and other relevant factors. **What you'll do:** + Manage employees in such… more
- PNC (Phoenix, AZ)
- …advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace ... have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers… more
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