- General Dynamics Information Technology (Fort Huachuca, AZ)
- …in real time NOSC environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. + Provide support for implementation, ... resolves routine network problems. + Handles problem that the first- tier of help desk support is unable...at Tier I/II. Efficiently escalates incidents to Tier III when required. + Documents incident… more
- Leidos (Sierra Vista, AZ)
- …processes and staff. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required. + Partner with key ... for the US Army. This role will include resolving service tickets on the AGUN system, providing prioritized validated/tested...the US Army and provide 8x5 and on call tier III support. + Conduct automation workflow… more
- Leidos (Sierra Vista, AZ)
- …directed by the GCC. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required. + Partner with key ... workflows and service tickets in both JIRA Service Desk and GCC Service ...discovery, assessing current capabilities, configurations, and requirements to provide tier III support for the Army global… more