- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team....and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Amazon (Little Rock, AR)
- …Amazon smile. Come join us on our journey! About the Role: As the Regional Quality & Benchmarking Specialist , you will build and implement quality systems ... in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work ... and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- Entergy (Little Rock, AR)
- …is required and a minimum of 12 months training experience and/or equivalent Contact Center process and procedure knowledge **Minimum knowledge, skills and ... **Job Title:** Training Specialist **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy...will be responsible for training in the Entergy Business Center and different levels of employees across the organization… more
- Prime Therapeutics (Little Rock, AR)
- …and case management) + Government programs (Medicare) knowledge **Preferred Qualifications** + Contact Center experience + Pharmacy and/or PBM experience + ... decision we make. **Job Posting Title** Medication Therapy Management (MTM) Specialist - Remote **Job Description** The Senior Medication Therapy Management (MTM)… more
- Mass Markets (AR)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Walmart (Bentonville, AR)
- …apply new software skills. Ability to work with limited supervision. Previous contact center experience. Ability to deliver best-in-class customer service. ... so, you may be the perfect fit for the Specialist , Building Controls position at Walmart! As a ...advice, feedback, and support to ensure timelines and work quality are achieved and modeling and helping others with… more
- Evolent (Little Rock, AR)
- …and external customers through positive interactions, and timely delivery of high- quality products. Our team values collaboration, continuous learning, and a ... to providing better health outcomes. **Collaboration Opportunities:** A Correspondence Policy Specialist on the Shared Services Correspondence team will be working… more
- Evolent (Little Rock, AR)
- …Evolent for the mission. Stay for the culture. **What You'll Be Doing:** The Specialist , Provider Data Management will be a dynamic role that will encompass overall ... Prior experience with process improvement methodologies. + Prior experience with quality management and data comparison/analysis using Microsoft Excel. + Proficient… more