- Cognizant (Annapolis, MD)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk … more
- CAI (Annapolis, MD)
- …are looking for a customer service -oriented **Bilingual** ** Service Desk Analyst ** to provide Level 1 technical support to users in an efficient and ... Bilingual (French/English) Service Desk Analyst **Req...Bilingual (French/English) Service Desk Analyst **Req number:** R6935 **Employment...accurate manner. This position will provide Service Desk support to our… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... + Clearance:TS/SCI w/ Poly + Excellent interpersonal and customer service skills to provide effective and courteous support...with JIRA ticketing process and reporting capabilities or similar service desk software What we'd like you… more
- TEKsystems (Baltimore, MD)
- We're looking for a detail‑oriented, customer‑focused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for ... end users, providing technical support , troubleshooting, and issue resolution..., troubleshooting, and issue resolution in a fast‑paced help desk environment. Key Responsibilities + Manage, log, and resolve… more
- Pearson (Annapolis, MD)
- …the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a...support and training. All members of the School Support Help Desk Team help facilitate the… more
- SMX (Annapolis, MD)
- Customer Support Analyst (4966)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States This role serves as the primary point of contact for users ... as the primary contact for the application, responding to inquiries via email and service desk tickets in a timely, professional manner + Monitor and manage… more
- Koniag Government Services (Baltimore, MD)
- …**Job Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type** **Hourly** **Hiring Min Rate** **26.45 ... a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government...through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous… more
- Pearson (Annapolis, MD)
- …of software, hardware, printer, and broadband network issues. **Family Technical Support Analyst Responsibilities** **:** + Troubleshoot and resolve software, ... utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact center primarily… more
- Evolent (Annapolis, MD)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support ** is a highly motivated...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more