- Insight Global (Windsor Mill, MD)
- …with supporting Call Center Applications such as AWS Connect or Genesys. * Experience in workforce management tools including Verint Open CCaaS Platform. * * ... to streamline steps. * Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.… more
- Verint Systems, Inc. (Annapolis, MD)
- …more at www. verint .com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data evaluation, and development of in-depth ... At Verint , we believe customer engagement is the core...to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators… more
- Prime Therapeutics (Annapolis, MD)
- …fuels our passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The ... Senior Workforce Planning Analyst is responsible for analyzing,...production, call center or pharmacy environment + Experience with Workforce planning software (IEX, VERINT , NICE) +… more
- Leidos (Baltimore, MD)
- …supporting Call Center Applications such as AWS Connect or Genesys. + Experience in workforce management tools including Verint Open CCaaS Platform. **HOW TO ... applications such as Amazon Connect and Genesys. Experience in utilizing workforce management tools to optimize staffing and scheduling. This role is crucial… more