- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- Dow Jones (Princeton, NJ)
- …self-service and agent -facing tools and projects (eg, IVR, Verint, Customer Center ). + Manage the roadmap for DJCS-owned tools and measure ROI of improvements, ... team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our… more
- OneMain Financial (New York, NY)
- …defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market strategy ... enables seamless omnichannel communication across all customer touchpoints, including contact center and branch interactions. The Director will work closely with… more
- Grant Thornton (Iselin, NJ)
- …the business to improve speed, accuracy, and decision-making. + Lead growth initiatives across a multi-competency Advisory portfolio-including strategy, ... oversee Advisory's delivery mix model, integrating firm talent, offshore center capabilities, automation platforms, and independent contractor ecosystems to create… more
- Dow Jones (Princeton, NJ)
- …team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our ... for assigned initiatives and projects that impact DJCS, customer experience and/or agent experience. **You Will:** + Manage hands-on project lifecycle from ideation… more
- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Colgate-Palmolive (New York, NY)
- …their assigned region. This includes managing system tables, system maintenance, user access , API integrations and data for our Emplifi tools. This role requires ... closely with the Global Consumer Affairs Technology team, our outsourced contact center and our GIT teams. **The Primary Responsibilities Include:** **Change Request… more
- BlackRock (Princeton, NJ)
- …other pooled investment vehicles. **Position Overview** The **Service Desk Manager** will lead the Global Service Desk through a vendor management relationship and ... to ensure a follow-the‑sun coverage model. **Key Responsibilities** + ** Lead day‑to-day Service Desk operations** ; ensure consistent procedures, playbooks,… more
- MTA (New York, NY)
- …process capabilities, capacity, workflow, and internal logistics. The successful candidate will lead and facilitate kaizen teams and processes. They will design and ... projects from a strategic and tactical level. This department also serves as a center of excellence in business analysis and process improvement for the MTA. It will… more
- Anywhere Real Estate (New York, NY)
- …team and add value to our real estate agents experience. In this role you will lead a group of Regional Support Lead team members who directly manage the ... CO, UT, WA, or OR. **Responsibilities** : Team Supervision: Lead a team of Regional Support Leads to drive...manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as… more