- Blue Foundry Bank (Parsippany-Troy Hills, NJ)
- …customer inquiries and service requests, ensuring a positive experience during every interaction. The Contact Center Agent serves as a problem solver; builds ... + Effectively and efficiently handles all communication channels within the Channel Center + Effectively diffuses irate customers, while demonstrating an ability to… more
- TEKsystems (New York, NY)
- …resolving technical issues related to Unified Communications and Contact Center functionality, including call routing, agent logins, IVR menus, recordings, ... Description Our healthcare client is looking for a Cisco Contact Center Support Analyst. The position will...managing user access, adjusting call routing rules, and modifying agent schedules based on business requirements. * Monitor system… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... channels by providing superior customer service. The FPA Access Center which is centralized contact /call center...various doctors' offices in our health system. The Lead Agent for the Access Center is a… more
- Kyndryl (New York, NY)
- …helping clients transform both the agent and customer experience using modern Contact Center technology. What You'll Do + Develop consult-led propositions to ... communities. As the Global Digital Workplace Services (DWS) Consult lead for AI-Powered Contact Center , you'll be responsible for owning and evolving the… more
- TEKsystems (New York, NY)
- …resolving technical issues related to Unified Communications and Contact Center functionality, including call routing, agent logins, IVR menus, recordings, ... Description This company is looking for a Cisco Contact Center Support Analyst. The position...managing user access, adjusting call routing rules, and modifying agent schedules based on business requirements. * Monitor system… more
- City of New York (New York, NY)
- …programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . DUTIES WILL INCLUDE ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...BUT NOT BE LIMITED TO: The Call Agent will communicate effectively on the telephone and through… more
- Atlantic Health System (Morristown, NJ)
- …+ Review all "at work" injuries/illnesses with the employee, the client contact , and, where applicable, the client disability management team to address any ... - Display a positive attitude and is a positive agent for change. + Teamwork - Work as part...facilities and sites of care include: + Morristown Medical Center , Morristown, NJ + Overlook Medical Center ,… more
- Hackensack Meridian Health (Edison, NJ)
- …experience in a role combining Workforce Management and Data Analytics within a high-volume contact center . + Minimum of 3 years of experience in people ... serve as a leader of positive change. The **Manager of Patient Access Center (PAC) Workforce Management & Data Analytics** is responsible for developing the strategy… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more
- Pfizer (New York, NY)
- …Data and AI Platforms team, which is part of the Artificial Intelligence Center of Excellence organization is responsible for the creating a seamless experience for ... who are responsible managing components that form the enterprise pro code AI Agent Platform. This platform will be the digital engine that brings together… more
Recent Jobs
-
Information Management Counsel & Records Access Officer
- Massachusetts Peace Officers Standards and Training Commission (Boston, MA)