- Coinbase (Sacramento, CA)
- …on industry trends, best practices and emerging technologies to drive innovation in CX Operations and Product * Develop and deliver proposals and presentations ... and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and… more
- Palo Alto Networks (Santa Clara, CA)
- … business partners on IT application product priorities. You will partner with stakeholders, operations , and the AI COE to define and drive strategic direction, ... seeking a visionary and hands-on Sr Director, GTM and CX to lead the strategic direction and architectural design...in reimagining our Ecosystem processes through a data and AI -first lens. **Your Impact** In this role, you will… more
- Palo Alto Networks (Santa Clara, CA)
- …Analyst, you will be the strategic force transforming our Customer Support operations through AI , focusing on maximizing efficiency and delivering proactive ... Define, champion, and execute a forward-looking roadmap for IT Customer Experience ( CX ) products, prioritizing AI to create predictive, proactive, and… more
- Coinbase (Sacramento, CA)
- …support these future needs. Focus on creating data marts optimized for LLMs and AI - driven analytics. * *Unlock the value of our data:* Partner with stakeholders ... the future of analytics as we integrate LLMs and AI - driven insights. Success in this role requires...you to interpret data effectively, validate assumptions, and support data- driven decision-making. * *Experience in CX and… more
- Wells Fargo (San Francisco, CA)
- …and Lending (CBL) as part of the Brand and Enterprise Customer Experience ( CX ) team. The Lead Business Customer Experience Consultant will be responsible for leading ... cross functional teams to strategize survey design/reviews, digital CX program design best practices, creating role-based dashboards that drive action, building… more
- Coinbase (Sacramento, CA)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Future of Digital Health at Gilead. Join us in building a new strategic pillar- CX , Digital Health & AI Solutions-that will redefine patient and customer ... personalized care. + Evaluate and integrate innovative tools (eg, remote monitoring, AI - driven decision support) to improve outcomes and streamline access.… more
- Genentech (Los Angeles, CA)
- …* Expertise in workflow optimization and automation tools (eg Jira), including AI - driven solutions for task management, process enhancement, and seamless ... evolves, we are bold in our approach - leveraging cutting edge AI , advanced digital engagement, end-to-end content management, and omnichannel technologies and … more
- Coinbase (Sacramento, CA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations , and Automation teams to build systems that predict and ... of service quality. * Champion a culture of rigorous, data- driven decision making in CX , with clear...and statistical analysis applied to product, customer experience, or operations . * Proven ability to partner cross-functionally with Product,… more
- Intuit (Mountain View, CA)
- …realize the full value of Intuit's platform. **Responsibilities** + Develop and lead an AI - driven Customer Experience ( CX ) strategy tailored to the needs of ... Business Solutions (GBS) organization empowers small and mid-market businesses through an AI - driven platform that simplifies how they manage money, customers,… more
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