- Amazon (Santa Clara, CA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives. In this role, you will spearhead ... of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that deliver… more
- Amazon (Santa Clara, CA)
- Description The Customer Engagement Technology (CET) team leads AI/LLM- (Large Language Model) driven customer experience transformation using task-oriented ... We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are… more
- Amazon (San Diego, CA)
- …end-to-end ownership, and have a strong customer -focused culture. As a Sr. Applied Scientist at Amazon, you will be working with large distributed systems ... models for optimizing large-scale manufacturing and fulfillment processes, analyze and model customer reading behavior to measure engagement and detect risks,… more
- Amazon (San Diego, CA)
- …opportunities. We offer scientific autonomy, value end-to-end ownership, and have a strong customer -focused culture. As an Applied Scientist at Amazon, you ... models for optimizing large-scale manufacturing and fulfillment processes, analyze and model customer reading behavior to measure engagement and detect risks,… more
- Amazon (Santa Clara, CA)
- …The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, ... (NLP) to enhance customer service associate and customer experiences. As a Senior Data Scientist ,...Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end… more
- Amazon (Sunnyvale, CA)
- …teams, we develop and deploy innovative algorithms that enhance content discovery and customer engagement on Fire TV. Our work directly contributes to making ... sets to develop insights that increase device usage and customer experience - Design and run A/B experiments, evaluate...- PhD, or Master's degree and 6+ years of applied research experience - 3+ years of building machine… more
- Walmart (Sunnyvale, CA)
- …AI, or decision systems + Demonstrated technical leadership in LLM-driven experiences, customer engagement modeling, or agentic applications + Strong expertise ... drive conversations that are timely, personalized, and value-generating. As a **Distinguished Data Scientist for Agent-Led Engagement ** , you will serve as the… more
- Wayfair (Mountain View, CA)
- …to improve personalization strategies and developing novel algorithms that enhance customer engagement . + Collaborate with cross-functional teams including ... role We are looking for an experienced Machine Learning Scientist III to join our content recommendations team. In...homepage and email optimization and personalization) to enhance the customer experience at Wayfair. Your work will directly impact… more
- Walmart (Sunnyvale, CA)
- …purchase in ways that feel effortless and intuitive. As a **Distinguished Data Scientist for Conversational Understanding and Answering** , you will play a pivotal ... AI shopping agents understand and respond across a wide range of customer journeys-from weekly essentials and precision purchases to inspiration-driven browsing and… more
- Amazon (Sunnyvale, CA)
- …that underpins these experiences. Our mission is to automate and enhance customer engagement through personalization, using ML and Generative AI. To ... our investments in machine learning (ML) and artificial intelligence (AI). As a Director of Applied Science, you will report directly to the VP of PVPD and oversee a… more
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