- US Bank (Los Angeles, CA)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Sacramento, CA)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Cedars-Sinai (Los Angeles, CA)
- …preferred. + Prior quality assurance or call monitoring experience within healthcare, customer service, or contact center operations is preferred. + ... a hospital environment required. + Certified Healthcare Access Associate (CHAA) required upon hire. + Experience working in a call/ contact center is strongly… more
- Stanford Health Care (Newark, CA)
- … while ensuring seamless integration across various communication channels. Qualifications: * Hands-on experience with CCaaS ( Contact Center as a Service) ... SMS / Text, Video, Fax and API Integrations. * Experience with designing Contact Center ...Flows & work flows for an excellent Patient / Customer Experience leveraging a CCaaS platform. *… more
- Newegg Inc. (Diamond Bar, CA)
- …preferred but not required). + Minimum 5 years of experience in customer service operations, contact center analytics, or systems administration. + ... + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon...identify recurring issues, process gaps, and opportunities to enhance customer experience . + Design, maintain, and automate… more
- Mass Markets (CA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer ...new products and services, and ensure best in class customer experience . In addition to being the… more
- Stanford Health Care (Newark, CA)
- …extraction, relational database, and other business intelligence tools* Prior healthcare or contact center experience a plus **Required Knowledge, Skills ... Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for...and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS,… more
- Humana (Sacramento, CA)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Sacramento Credit Union (Sacramento, CA)
- …QUALIFICATIONS: + High School Diploma or GED + One year work experience in a customer service inbound contact center . + One year of banking/credit union ... TITLE: CONTACT CENTER REPRESENTATIVE I STATUS: NON - EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGER PAY SCALE: $21.00 TO $26.00 PER… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …or equivalent combination of education and experience . Associate's degree preferred. Customer Service and/or call center experience , previous ... a positive, professional image of Financial Partners Credit Union via all contact channels (phone, e-mail, chat, etc.). Provide excellent service to all members… more
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