- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations . This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and… more
- Kyndryl (Sacramento, CA)
- …individual to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- Newegg Inc. (Diamond Bar, CA)
- …Ensure all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations . Systems Administration & Support + Serve ... + Minimum 5 years of experience in customer service operations , contact center analytics, or...US-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, and generous time off for… more
- Stanford Health Care (Newark, CA)
- …to determine service and program competitiveness relative to selected other contact center teams. Maintains ongoing review of performance dynamics, new ... and managing identified programs and strategic initiatives to grow the Enterprise Contact Center . This position collaborates with hospital clinics and… more
- Abbott (Alameda, CA)
- …executives, and scientists. **The Opportunity** We are seeking a motivated, customer-focused **Senior Contact Center Engineer** to join our growing Contact ... , maintenance, and assist with the implementation of the Five9 cloud-based contact center platform. You'll collaborate with team members, business partners,… more
- NTT America, Inc. (Rancho Cordova, CA)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Operations Center (NOC) Manager to join our team in Rancho Cordova, ... (US-CA), United States (US). **Position Overview:** NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to lead a 24x7x365 operations … more
- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and a… more
- TEKsystems (Chino, CA)
- …of accuracy and professionalism. * Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. * ... pm as there are various agents scheduled within this timeframe* Skills Call center , Customer service, computer navigation, outbound Top Skills Details Call center… more
- TEKsystems (Chino, CA)
- …. Provide comprehensive support and details on claims. . Utilize call center software to efficiently manage interactions and data. . Achieve performance targets ... want to hear from you! Top Skills Details Call center , Customer service, computer navigation, de-escalations, attention to detail...and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this… more
- Medtronic (Northridge, CA)
- …duties and responsibilities of the team to enhance the capability of the cybersecurity operations program . This position is an exciting opportunity to work with ... assigned. + Supervise the day-to-day running of VCA's Security Operations Center + Develop and support strategic...increase the overall growth and maturity of the cybersecurity operations program + Supervise and lead a… more