- DNEG (Los Angeles, CA)
- …assigned customer accounts, ensuring alignment with scope, timelines, and quality benchmarks. Develop and maintain detailed program plans, budgets, and risk ... Engineering, QA , and Support teams to ensure timely and high- quality delivery. Facilitate internal alignment across business units and ensure dependencies are… more
- City of Hope (Irvine, CA)
- …Patient Access Team Lead is responsible for supporting staff via on-site training, quality monitoring, feedback, customer service , scheduling, and acting as ... daily frontline coverage and exceed the job expectations of specific assigned functional area. Customer Service : Ensure a high level of customer service… more
- Kaiser Permanente (Walnut Creek, CA)
- …delivery of equipment and services to members while maintaining exceptional customer service standards. Essential Functions: Receive, review, and processes ... Staff, and vendors regarding DME services. Participate in departmental quality assurance activities and assist in the...High school diploma or equivalent. Minimum one year of customer service experience. Able to follow instruction… more
- ManpowerGroup (Hawthorne, CA)
- …dynamic leader in customer service solutions, is seeking a Customer Service Escalations & QA Coordinator to join their team. **Job Title:** ... Customer Service Escalations & QA Coordinator...escalation management, or a similar role. + Comfortable reviewing quality assurance ( QA ) evaluations and… more
- WSP USA (Oakland, CA)
- **JOB SUMMARY** The Lead Customer Service Agent will help lead a team of representatives to provide exceptional customer service . This position will ... with coaching, training and development of staff. The Lead Customer Service Agent will handle escalated ...program standards, procedures and strategic directives. + Complete required quality assurance CSC audits and provide immediate… more
- Palo Alto Networks (Santa Clara, CA)
- …Develop network security high availability service infrastructure + Support critical customer escalations and provide root cause analysis in a timely manner; ... utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams in the whole software… more
- Compass Group, North America (Mountain View, CA)
- …fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service , and commitment; we'll supply the opportunity and innovation. ... Canteen + We are hiring immediately for a EMR Service Manager position. + Location: Mountain View CA +...vendors + In-field support: assist team with access issues, quality assurance , problem solving, support + Supporting… more
- Safran (Santa Maria, CA)
- …* Address regular customer calls and emails * Support and review customer escalations for claims, invoice disputes, and overdue accounts until resolved * ... similar.) Experience: Minimum of 8 years of experience in customer service , with at least 3 years...service . Efficiently manages multiple tasks while maintaining high quality service . Identifies problems and negotiate solutions… more
- Microsoft Corporation (Los Angeles, CA)
- …modules (eg, mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and ... customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways...with other teams (eg, program managers, software engineers, product, customer service support teams), prioritize, unblock, and… more
- Public Consulting Group (El Cajon, CA)
- …the daily operations of a team of Employment Case Managers, ensuring quality service delivery, compliance with contractual and programmatic requirements, and ... consistent staff development. This role focuses on performance management, quality assurance , and interdepartmental coordination to support successful program… more
