• Escalation Expert

    Sunrun (CA)
    …in and a culture you can run with. **Overview** The Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, ... contribute to and enforce processes, training, and consequences based on customer escalation insights. + Deliver world-class customer experience for customers led by… more
    Sunrun (01/09/26)
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  • Premier Mortgage Client Servicing…

    City National Bank (San Francisco, CA)
    *PREMIER MORTGAGE CLIENT SERVICING ESCALATION MANAGER* WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will ... contact person providing proactive emails and calls will offer expert mortgage and servicing heloc expertise to provide consultative...* Acts as a liaison and owner of every escalation or issue between the advisors, their clients &… more
    City National Bank (01/08/26)
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  • Principal Software Developer - Oracle Health…

    Oracle (Sacramento, CA)
    …that values technical excellence and collaboration. **RESPONSIBILITIES:** **Serve as an expert escalation point by triaging complex customer-reported issues that ... and innovative Conversational and Generative AI capabilities. As an experienced technical expert , you will play a pivotal role in designing and implementing robust,… more
    Oracle (11/25/25)
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  • Staff Escalation Engineer (DevOps)

    Zscaler (San Jose, CA)
    …to harness speed and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental ... team culture **What We're Looking for (Minimum Qualifications)** + Expert troubleshooting, debugging, and root-cause analysis for complex, high-priority incidents,… more
    Zscaler (12/14/25)
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  • Implementation Lead - Gateway

    Banc of California (Santa Ana, CA)
    …and supporting the adoption of gateway features. Serving as a technical expert and escalation point, this role creates comprehensive training materials, ... and ensure successful adoption of gateway features. + Function as the escalation point for client support teams, resolving complex or high-priority technical issues… more
    Banc of California (11/18/25)
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  • Leave and Accommodation Manager II

    Prime Healthcare (Ontario, CA)
    …meetings, provide guidance to employees and managers, and act as asubject matter expert and escalation resource. + Maintain theLeave and Accommodation case ... state leave laws, and high-volume case management. + Subject matter expert inend-to-end leave of absence and accommodation management, includingFMLA, ADA/ADAAA,… more
    Prime Healthcare (12/12/25)
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  • Mortgage Operations Manager - Precision Review

    PennyMac (Moorpark, CA)
    …support organizational goals. Cross-Functional Collaboration + Serve as a subject matter expert and escalation point for complex loan scenarios. + Collaborate ... with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices. + Represent the Precision Review function in projects, audits, and strategic initiatives. What You'll Bring + Bachelor's degree or equivalent work… more
    PennyMac (01/02/26)
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  • Quickbooks Next Level Help Expert

    Intuit (Sacramento, CA)
    …path for customers with complex or escalated product issues, providing direct, expert -level technical support. + **Problem-Solving & Escalation :** Act as a ... are seeking a dynamic and results-oriented Next Level Help Expert to join our team. You will be at...complete redesign of our support, consolidating and centralizing our expert knowledge into a single, dedicated team. As a… more
    Intuit (12/19/25)
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  • Sr. Bilingual Escalations Expert…

    Sunrun (CA)
    …grow in and a culture you can run with. The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, ... being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not… more
    Sunrun (12/12/25)
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  • Lead ROI Medical Records Specialist - Remote (Day…

    Sharecare (Sacramento, CA)
    …also provides support to team members and management by serving as a subject matter expert , trainer, and escalation point. The Lead plays a key role in ensuring ... interpersonal and problem-solving skills + Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation,… more
    Sharecare (12/04/25)
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