- CenterWell (Sacramento, CA)
- …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
- Datavant (Sacramento, CA)
- …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
- Newegg Inc. (Diamond Bar, CA)
- Job Description Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, ... WFM ) to track key metrics such as ASA, AHT,...reports, and data for strategic planning. + Ensure all reporting aligns with established KPIs, SLAs, and business goals… more
- Liberty Utilities (South Lake Tahoe, CA)
- …through effective vendor governance, forecasting, staffing optimization, and operational analytics . The position drives the balance between customer experience, ... (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). + Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly… more