- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Santa Clara, CA)
- …is to create an environment where we all win with precision. **Your Career** As a Senior Technical Support Engineer , you will engage directly with our ... communication + Previous experience in a customer-facing technical support role ( Support Engineer ) - advantageous + Fundamental understanding of… more
- Pegasystems (Anaheim, CA)
- Senior Technical Support Engineer Job Category: Client Support Location: US - Arizona - Remote | US - California - Remote | US - Colorado - Remote | ... with FedRamp, US Citizenship is required_** **Picture Yourself at Pega:** In this Senior Technical Support Engineer role, you will interact with… more
- Rocket Software (Sacramento, CA)
- …a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the...team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep… more
- Red Hat (Sacramento, CA)
- Red Hat is seeking a Senior Technical Support Engineer with a strong background in OpenShift, Kubernetes, cluster deployment, and configuration to join ... will bring: + 5+ years of experience in a customer-facing technical support or solutions engineering role. + Proven experience in Infrastructure Implementation,… more
- Pegasystems (San Francisco, CA)
- …is changing the way the world builds software. In this role you will be the person, ( Senior Technical Support Engineer -PTSE), who the experts go to for ... Senior Engineer , Technical Support Job Category: Information Technology Location: US - California - Remote | US - Colorado - Remote | US - Idaho - Remote… more
- Palo Alto Networks (Santa Clara, CA)
- …experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurity ... XSOAR support team, you will serve our customer base providing technical support , by answering incoming support inquiries and managing escalations, phone… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Santa Clara, CA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... manner + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support Bulletins and other technical documentation… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
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