- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** ... and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier...or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed… more
- Nexon America Inc (El Segundo, CA)
- …Ready for a new challenge? Summary of Position The Player Support Specialist (Temp-to-Hire) - Global MapleStory is responsible for addressing escalated T2 tickets ... an advocate for our player base, the Player Support Specialist will also report game issues and feedback to...feedback to suggest feature updates, player compensation, or issue resolution to Production * Review outsource-handled tickets to ensure… more
- Cupertino Electric (San Jose, CA)
- …depth, and independence. The senior technician demonstrates best practices in ticket handling, knowledge documentation, and SLA adherence while serving as a ... and ensure resolutions are delivered within defined SLAs. + Document detailed resolution steps and contribute improvements to the internal knowledge base. + Follow… more
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