- MSC Industrial Supply Co. (Davidson, NC)
- …via Automation and AI) **BRIEF POSITION SUMMARY** : The Customer Experience Process and Automation Lead will support the planning, execution and ... prioritize initiatives, set timelines, budgets and KPIs aligned with CX & productivity goals. + - Lead ...automation strategies using tools such as RPA (Robotic Process Automation ), AI-powered chatbots, and workflow … more
- Coinbase (Charlotte, NC)
- …needs with protecting the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning ... roles, with direct hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and XFN stakeholders. *… more
- Coinbase (Charlotte, NC)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global ... Coinbase One, to evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- Coinbase (Charlotte, NC)
- …* Build a secure and scalable architecture to allow the onboarding of multiple CX automation vendors and their orchestration (among vendors and internal, custom ... fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for… more
- Coinbase (Charlotte, NC)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and ... Data Science is an integral component of Coinbase's product and decision making process : we work in partnership with Product, Engineering and Design to influence the… more
- Coinbase (Charlotte, NC)
- …and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. * Develop ... is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for… more
- IBM (Charlotte, NC)
- …**Your role and responsibilities** * Oracle Cloud Implementation & Optimization: Lead the deployment, integration, and optimization of Oracle Cloud solutions (eg, ... Oracle ERP, Oracle CX , Oracle SCM) for CPG clients, ensuring alignment with...the unique needs of CPG companies, including advanced analytics, automation , and customer insights. * Cross-Functional Collaboration: Work closely… more
- M. C. Dean (Rock Hill, SC)
- …MV operations and affecting turned over spaces) for operation oversight + Coordinate with Cx Lead on the Commissioning Team daily operations. + Participate in ... our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons,… more
- Coinbase (Charlotte, NC)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and ... pain points, empowering our global user base via self-service and automation , and optimizing customer support interactions to create an effortless experience.… more
- ENFRA (Charlotte, NC)
- …project outcomes for retro-commissioning (RCx) and relevant new construction commissioning ( Cx ) scopes with a solutions based approach and mind set. Additionally, ... assigned tasks and deliverables in a timely manner. + Lead site surveys, documentation review, and due diligence activities...of new construction scope as part of the commissioning process . + Actively utilize the CxAlloy software to document… more