- Liberty Utilities (Columbus, OH)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Datavant (Columbus, OH)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Coinbase (Columbus, OH)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- JPMorgan Chase (Columbus, OH)
- …problem solver, results focused, detail oriented, and process disciplined. As a Product Manager in Customer Acquisition Experiences, you are an integral part of ... Chase is looking for a Product Manager to be part of Card Acquisitions product,...core leader, you are responsible for acting as the voice of the customer and developing profitable… more
- Cengage Group (Columbus, OH)
- …to reduce costs to serve, proactively address gaps, implement solutions, and ensure customer needs are met. Provides insights and feedback from customers to ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to...to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations… more
- Oracle (Columbus, OH)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Concentrix (Columbus, OH)
- …surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional ... routing + Workstreams, sessions, and agent scripts + Supervisor dashboards and real-time insights + Define and optimize end-to-end customer interaction flows. +… more
- Otsuka America Pharmaceutical Inc. (Columbus, OH)
- **Job Summary** **Senior Manager , Digital Content and Social Strategy** Position Overview The Senior Manager , Digital Content & Social Strategy is responsible ... This role drives integrated content strategies that elevate our corporate voice , strengthen reputation, and build advocacy for our science, our leadership,… more
- Oracle (Columbus, OH)
- **Job Description** As a Product Marketing Manager on the Market Engineering team covering the AI Data Platform (AIDP), you will serve as the strategic link between ... personas based on research, behavioral data, market trends, and sales insights . + Ensure consistent positioning across all touchpoints-including Oracle.com, field… more
- Wayfair (Columbus, OH)
- …in bringing Wayfair's retail vision to life within a high-performing sales and customer centric environment. Reporting to the Department Manager , you will ... visual merchandising and design, and team development, to ensure an exceptional customer experience, drive a high performance team, and deliver on overall business… more