- Insight Global (Stamford, CT)
- Job Description Insight Global is hiring for a Call Quality Analyst to sit 4 days a week onsite for a large, telecommunication company. This person would be ... the Digital Service Transformation Team within the Customer Operations Organization. This call quality Analyst will be joining a team comprised of program… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations...identifies systemic quality problems. Uses data from call observations to create quality improvement action… more
- TD Bank (Stamford, CT)
- …team-oriented environment with the opportunity for advancement within the organization. The Analyst Sales & Trading provides quality , efficient and specialized ... Research business is looking to hire a Commission Management Analyst in the CT/NY area. The successful candidate will...communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer.… more
- Hartford HealthCare (Farmington, CT)
- …design issues or conflicts and assist with the resolution. . "On Call " responsibilities as required. . The Position will focus on Optimization Projects ... & system Upgrades. The Analyst will work closely with our Heart & Vascular...Presentation skills. . Prioritization skills. . Process improvement and quality skills. . Interpersonal skills. . Organization skills. .… more
- Evolent (Hartford, CT)
- …for the mission. Stay for the culture. **What You'll Be Doing:** **Workforce Planning Analyst ** As a Workforce Planning Analyst , you will have the opportunity to ... teams on optimization of Workforce Engagement tools (Workforce, Performance, Quality ) + Ensuring the accuracy and timeliness of WFM...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly… more
- Robert Half Technology (North Haven, CT)
- Description We are looking for an experienced Business Analyst to join our team on a long-term contract basis in North Haven, Connecticut. This role is ideal for ... states and propose actionable strategies. * Work closely with call center teams to understand customer service workflows and...Monitor and track project progress, ensuring timely delivery and quality outcomes. * Stay updated on industry trends and… more
- Devereux Advanced Behavioral Health (Washington, CT)
- …24 vacation days (increases with years of service) + 8 sick days + Quality low cost benefits (you can view our plans by visiting https://benefits.devereux.org) + ... dynamic team. The selected candidate will foster Devereux's mission and values of quality care as well as providing top-notch and individualized therapeutic care for… more
- UKG (Hartford, CT)
- …We are seeking a data-driven, customer-obsessed Principal Customer Experience (CX) Analyst to join our newly formed Customer Experience Intelligence team. In ... data from multiple channels (eg, surveys, NPS, CSAT, support tickets, call logs, digital behavior). Identify trends, pain points, and improvement opportunities… more
- Serco (New London, CT)
- …on your expertise, Serco has a wonderful opportunity for you! The **Logistics Analyst ** will be on a dynamic team, supporting Team Submarine COLUMBIA Program Office ... support of submarines, vendor support of submarines, logistical support, quality assurance (SUBSAFE), and post-delivery submarine certifications and test programs.… more
- Deloitte (Stamford, CT)
- …wants to work in a collaborative environment? As an experienced Ambulatory Products Senior Analyst you will have the ability to share new ideas and collaborate on ... root cause analysis to reduce the inflow of the recurring issues. + Provide on- call support for incidents of different priorities reported by end users and escalate… more
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