- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- The Cigna Group (Bloomfield, CT)
- …Prior Authorization specialists by guiding daily duties and responsibilities. Serve as a subject matter expert for Prior Authorization services, Fusebox ... **Fusebox Operations Senior Supervisor ** Responsible for owning the ongoing relationship and...contact escalation point to proactively support their infusion center 's Fusebox SaaS services, compliance obligations, concerns and other… more
- Eversource Energy (Windsor, CT)
- …multiple states\. This is a highly visible, cross\-functional role that will serve as the subject matter expert \( SME \) for clean energy billing, ... with the third day set by the employee and supervisor based on department needs\. These guidelines apply to...primary liaison between Billing, Distributed Generation \(DG\), Solar, and Contact Center teams\. + Ensure all clean… more