- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Newtown Savings Bank (Newtown, CT)
- …drive innovation and continuous improvement across the Customer Service Center. Customer Experience & Quality Assurance Monitor service ... is seeking a high-energy leader for the role of Customer Service Center (CSC) Manager. The CSC...maintain comprehensive training programs for the Customer Service Center (CSC). Facilitate ongoing check-ins and quality… more
- M&T Bank (Bridgeport, CT)
- …should work with leaders to raise the bar on quality and help increase quality resolutions in service to customer and managing risk. You'll collaborate ... and ensuring compliance at every level? As the Senior Quality Assurance Manager, you will lead a..., mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality … more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Kelly Services (New Haven, CT)
- …Shift: 7:00am-3:30pm OR 8:30am-5:00pm Employment Type: Contract to Hire Summary: The Quality Assurance /Production Associate holds a dual role, supporting both ... the Quality Assurance (QA) and Production teams to...smoothly. In QA, you'll manage company training records, review customer complaints, and assist with initiating or reviewing change… more
- Navy Exchange Services (NEX) (Groton, CT)
- …SPECIALIZED EXPERIENCE 1 year progressively responsible experience in Retail Customer Service Computer Operation Quality Assurance Quality Control ... to prepare daily salesperson s cash report. - Ensures that NES customer service standards are maintained. Exercises tact good manners and courtesy when serving… more
- LATICRETE International (Bethany, CT)
- …position supports the Customer Experience (CX) groups (Technical Services, Customer Service , Digital Education and Quality Assurance ) as well as the ... improvements. + Participate in the investigation and settlement of customer service and product complaints diplomatically and...collateral. + Represent CX in management meetings and ISO quality system reviews and audits as well as ISO… more
- Liberty Bank (Middletown, CT)
- …will assist in the delivery of all new hire and ongoing training for the Customer Service Center. In addition, the CSC Training & Development Specialist will be ... responsible for quality assurance and reviewing and scoring recorded...and presenting new hire and ongoing training in the Customer Service Center. + Training programs include… more
- CVS Health (Enfield, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Aquarion Water Company (Monroe, CT)
- …Principal Responsibilities + Coordinate with Water Quality Management Team on water quality management, compliance, and customer service issues for all ... and New Hampshire systems as requested. He/She supports the Customer Service and Laboratory Services functions of...monitoring plans. + Responsible for sample site selection and quality assurance of sample sites in all… more