- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Veterans Affairs, Veterans Health Administration (Wilmington, DE)
- …VAMC. Maintains a high-risk registry of all Veterans identified having a history of non-compliance. Subject matter expert ( SME ) and educate Providers and ... and RCA events related to the utilization of the home oxygen program. SME for Joint Commission survey, OIG investigations and Home Care surveys. The incumbent… more
- Cayuse Holdings (Dover, DE)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more