- Cardinal Health (Tallahassee, FL)
- …function of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, provider, and ... assigned entity and team. + Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and… more
- Citigroup (Tampa, FL)
- …and processes + Data proficiency and strong understanding of data sourcing and data quality monitoring Excellent computer skills with a high level of proficiency ... The Issues Quality Assurance (IQA) team, part of Finance QA...include all aspects of the lifecycle from identification, planning, monitoring , and remediation and ensure that issue responses, action… more
- Molina Healthcare (FL)
- **Job Summary** The Lead Analyst , Quality Analytics and Performance Improvement role will support Molina's Quality Reporting team. Designs and develops ... educate users on how to use reports. * Assist Quality Data Analytics Leaders in Predictive Intervention Strategy Analytics...Builds ad hoc reports as requested to track HEDIS performance and supplemental data monitoring * Develops… more
- University of Miami (Medley, FL)
- …Quality Analyst 1 to work in Medley. The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and ... documentation. + Completes weekly Agent Scorecards which include Key Performance Indicator (KPI) metrics and Quality Assurance...include Key Performance Indicator (KPI) metrics and Quality Assurance (QA) monitoring results. + Assists… more
- MyFlorida (Tallahassee, FL)
- QUALITY ASSURANCE RETIREMENT ANALYST II - 72002702 1 Date: Oct 21, 2025 The State Personnel System is an E-Verify employer. For more information click on our ... . Requisition No: 863690 Agency: Management Services Working Title: QUALITY ASSURANCE RETIREMENT ANALYST II - 72002702...technology + Prepares biweekly reports of all findings and monitoring scores for the entire Contact Center and individual… more
- Citigroup (Tampa, FL)
- The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the ... recommendations of solutions and improvements. Responsibilities may also include software quality assurance testing. + Conducts complex process monitoring ,… more
- Bank of America (Jacksonville, FL)
- Sr Quality Assurance Analyst Jacksonville, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Jacksonville/Sr- Quality -Assurance- Analyst \_25040733) **Job Description:** At Bank of America,… more
- AdventHealth (Altamonte Springs, FL)
- …between clinical and operational service lines supporting a variety of quality and performance measurement initiatives throughout the organization through ... tools. These initiatives include but are not limited to tracking clinical quality outcomes, monitoring and improving patient safety efforts, and benchmarking… more
- MyFlorida (Tallahassee, FL)
- …sub-contractors, service providers, and service recipients to carry out continuous quality improvement practices. + Knowledge of program monitoring and ... SENIOR PROGRAM ANALYST - 48002545 Date: Sep 29, 2025 The...knowledge, skills, and ability to prepare, provide, and deliver quality work products representative of the Department's commitment to… more
- MyFlorida (Boca Raton, FL)
- …Manager and senior management. Maintains reporting dashboards to ensure proactive monitoring of key performance indicators (KPIs) and contract compliance. ... SUNPASS CUSTOMER SERVICE OPERATIONS ANALYST - 55001795 Date: Oct 13, 2025 The...prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.… more