- CDR Maguire (Miami, FL)
- CDR Health Care, Inc., is hiring Call Center Agents/ Case Managers to provide vital support by managing customer inquiries, applications, and cases from start ... needed. + Proven experience providing customer service over the phone, preferably in a call center or case management setting. + Familiarity with case … more
- Datavant (Tallahassee, FL)
- …+ Other duties as assigned **What you will bring to the table:** + 1 year of Call Center experience, outbound call and/or sales call experience strongly ... + Contact assigned medical providers by phone + Use call scripts to encourage medical providers to send in...reviewed by Datavant Human Resources and determined on a case -by- case basis. Depending on the state in… more
- Deloitte (Miami, FL)
- …needs and drive the functional architecture and design of the future-state contact center , including call routing, IVR flows, and omnichannel capabilities. + ... who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream… more
- CenterWell (Clearwater, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... communication will require a manual process to link the call to the open case . All cases.... All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Amgen (Tampa, FL)
- …and customize Salesforce.com application. Configure Cisco CTI adapters and Salesforce Call Center settings for functionalities such as click-to-dial, screen ... Build Service cloud capabilities. Setup accounts & contacts, cases, email-to- case and omni channel rules targeting business requirements. Set...pop, and automatic call logging; manage call routing, … more
- Bosch (Fort Lauderdale, FL)
- …High School Diploma + Associates or Bachelors preferred + No experience working in a call center environment required + Candidates will receive basic call ... Payment **Job Description** The BMW Roadside Assistance (RSA) Automotive Diagnostic Agent will be responsible for providing technical product support to clients… more
- CGI Technologies and Solutions, Inc. (Miami, FL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more