- CDR Maguire (Miami, FL)
- …as needed. + Proven experience providing customer service over the phone, preferably in a call center or case management setting. + Familiarity with case ... CDR Health Care, Inc., is hiring Call Center Agents to provide vital...+ Evaluate the nature, urgency, and complexity of each case to ensure appropriate prioritization and categorization. + Gather… more
- MyFlorida (Fort Myers, FL)
- …an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your ... Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Child Support Program Case Processing Manager I (Revenue Agent IV) Fort… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- CenterWell (Palm Bay, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- Humana (Tallahassee, FL)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... the lives of its customers is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary of Humana The Senior Learning… more
- Capital One (Tallahassee, FL)
- …Diploma, GED, or Equivalent Certification + At least 3 years of Customer service or Call Center experience + At least 2 years of experience in auto finance ... P&P for executing effective onboarding and servicing across all case and task types + Establish and foster relationships...and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must… more
- CGI Technologies and Solutions, Inc. (Miami, FL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: * At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more