- Florida Atlantic University (Boca Raton, FL)
- …with the Facilities Management Business Office and operational leads to ensure quality assurance , continuous improvement, and fiscal responsibility. Warehouse & ... custodial services, managed grounds, warehouse operations, and the work-control center . The Senior Director ensures that all facilities-related services align… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Macdill AFB, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- AssistRx (Orlando, FL)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- MyFlorida (Greenacres, FL)
- …150-24). Notifies clients of expiring certification. Participates in monitoring appointment center quality assurance standards, processes and productivity. ... CALL CENTER CLERK SPECIALIST - 64082787... CALL CENTER CLERK SPECIALIST - 64082787 Date: Oct 9,...customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where… more
- University of Miami (Coral Gables, FL)
- …to urgent matters and involve mangers, mechanics, and contractors as needed. + Performs quality assurance review or work orders to ensure accuracy in work order ... calls from students, faculty and staff and take appropriate action for each call . + Monitor incoming work order requests (online SRO website, departmental email,… more
- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. ... The Call Center Quality Analyst 1 is responsible for...Contact Center QA: Monitors agent calls for quality assurance , including telephone etiquette, paging request… more
- Bosch (Fort Lauderdale, FL)
- …and support prioritization. + Review open/pending tickets. + Implement and monitor quality assurance processes to ensure consistency and high standards in ... This role requires strong leadership skills, strong focus on quality , and a commitment to delivering exceptional customer service....of experience as a Team Lead in Shared Service Center . + Leadership. + Accountability. + Ownership and follow… more
- University of Miami (Miami, FL)
- … team is maintaining service level expectations and adhering to established contact center policies and Quality Assurance guidelines. Performs tasks ... the unit. CORE JOB FUNCTIONS + Serves as the quality assurance team lead, role model, and...works with the Decision Support Analytical team to validate Quality Reports for the call center… more
- Ascension Health (Jacksonville, FL)
- …agreements (OLAs) are met. + Use best practices in project management, quality assurance (including preventative & predictive maintenance), and continuous ... cost management for operations, maintenance, and infrastructure capital projects. + Provide after‑hours/on‑ call support, and travel between data center sites as… more
