- Teleperformance USA (North Lauderdale, FL)
- …based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.** + ** Management of internal staffing files ... **Category :** ** Workforce Management ** **About TP** **TP is...staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM… more
- Chewy (Hollywood, FL)
- …and application. + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers. + ... excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for… more
- Mass Markets (FL)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Bern's Steak House (Tampa, FL)
- …level of attention to detail and ability to multitask in a very fast-paced call center environment. Responsibilities and Duties + Handle high volume of calls ... navigation, operations + Communicate messages and special request to management in a precise and clear way + Help...for Travel and Materials The Company values a diverse workforce with all the unique qualities that individuals of… more
- Prime Therapeutics (Tallahassee, FL)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The Senior … more
- AssistRx (Orlando, FL)
- …reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and all ... other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate,… more
- Mass Markets (FL)
- …field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a ... call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline, CMS, Aspect, etc. + Strong understanding of… more
- Citigroup (Jacksonville, FL)
- …of the wealth client as well as a detailed understanding of contact center management and technology enablement. Leads teams, processes and projects designed ... Center and the overall Citigold business, especially those focused on workforce management (WFM), telephony infrastructure, and AI-tech enablers. The role… more
- Deloitte (Miami, FL)
- …technologies. + Working knowledge of Genesys Workforce Engagement Module (WEM) for workforce management (WFM) and quality management (QM). + Demonstrated ... needs and drive the functional architecture and design of the future-state contact center , including call routing, IVR flows, and omnichannel capabilities. +… more
- MyFlorida (Tallahassee, FL)
- …\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 859787 Agency: Management Services Working Title: CYBERSECURITY OPERATIONS ... CYBERSECURITY OPERATIONS CENTER ANALYST Date: Aug 26, 2025 The State...Analyst Florida Digital Service State of Florida Department of Management Services This position is located in Tallahassee, FL… more
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