- Public Consulting Group (Tallahassee, FL)
- …Field incoming help requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- H&R Block (Orange Park, FL)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns +...to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- H&R Block (Pensacola, FL)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust,...to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns… more
- H&R Block (Orange Park, FL)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Concentrix (Tallahassee, FL)
- …+ Knowledge management + Customer Service workspace + Implement Omnichannel capabilities such as: + Live chat + Voice + SMS and social channels + Unified routing ... + Workstreams, sessions, and agent scripts + Supervisor dashboards and real-time insights +...base + Omnichannel workstreams, channels, and unified routing + Agent experiences ( Agent Workspace, Customer Service Workspace)… more
- Zoom (Tallahassee, FL)
- …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual ... Agent team is dedicated to building state-of-the-art conversational AI...conversation, maintain context, and ensure accurate tool use in live voice interactions. + Prompt-engineer TTS components (eg, ElevenLabs,… more
- Percepta (Melbourne, FL)
- …resources, Part & Tech SMEs for case progression + Critically important to agent success and customer satisfaction is keeping our promise. Agents must follow up ... 30wpm) + Knowledgeable in MS Office, Email, Texting, and Chat + Ability to work through multiple computer screens...values are the heartbeat of our organization, and we live , breathe, and play by them daily. At Percepta,… more