- AdventHealth (Winter Haven, FL)
- …**:** Practice reflects knowledge and honoring of patient rights, Advance Directives and Ethics Committee referral process. Demonstrates patient advocacy and the ... ability to promote patient satisfaction. Utilizes the Listen, Apologize, Solve, Thank model to address patient/family (or customer) care concerns. Honors patient dignity, privacy and confidentiality, and respect for human diversity. Demonstrates collaborative… more