• Mid-Level Tier III Onsite Support…

    General Dynamics Information Technology (Tampa, FL)
    …with end-users and customers to ensure timely resolution.** **Process tickets received from the Tier II support desk to resolution and escalate appropriate ... **Develop video-related briefings.** **Support occasional weekend maintenance windows conducted by Tier II personnel.** **Provide reach back to Microsoft… more
    General Dynamics Information Technology (01/14/26)
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  • Specialist III, Technical Support

    Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
    …Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk . As such, this individual, having demonstrated in-depth experience, ... and repairs computer hardware and software systems, and provides Tier , I, II , and III technical assistance...workarounds and permanent fixes are documented and communicated to Service Desk Specialists. + Creates, Updates, and… more
    Boar's Head Brand/Frank Brunckhorst Co., LLC (12/18/25)
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