- Kelly Services (Southborough, MA)
- …evolving. We at Kelly(R) hear you, and we're here for you! We're seeking a Customer Service Representative to work at a premier client in Southborough, MA. Sound ... per year **Why you should apply to be a Customer Service Representative:** * Enjoy a direct...can be directed to the Kelly Human Resource Knowledge Center . Kelly complies with the requirements of California's state… more
- Kyndryl (Boston, MA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Pegasystems (Boston, MA)
- …partners, and Pega teams to continuously focus on Customer Success in large-scale Customer Service Center implementations + Lead a team to provide ... + Demonstrated experience working within large Customer Service Centers (call centers) and understanding of contact...running customer service operations or customer service center **Pega Offers… more
- Humana (Boston, MA)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- East Boston Neighborhood Health Center (Revere, MA)
- …and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center , you'll answer ... Careers Page (http://careers.ebnhc.org) . Time Type: Full time Department: Contact Center All Locations: 300 Ocean Avenue...school diploma or GED required + Minimum of 1-year customer service , administrative, or call center… more
- Middlesex Savings (Westborough, MA)
- …except on Wednesdays. You will be working on-site in Westborough, MA.** **Overview** The Contact Center Specialist I is a key role focused on providing ... complex loan inquiries. + Meets expectations for all call center related statistics, including but not limited to measurement...School Diploma is required Work Experience + 6-12 months customer service preferably in banking, financial services… more
- Baylor Scott & White Health (Boston, MA)
- …clinic administrative and provider staff. **Key Success Factors** + Experience in a call center , customer service , or healthcare setting is preferred. Should ... based on position type and/or level **Job Summary** The Contact Center Specialist 1, under close supervision,...of the patient portal is preferred. + Knowledge of customer service values and practices is preferred.… more
- Massachusetts Institute of Technology (Cambridge, MA)
- Patient Services Representative, Contact Center + Job Number: 25099 + Functional Area: Graphic Design + Department: MIT Health + School Area: Executive Vice ... Email a Friend Save Save Apply Now Posting Description PATIENT SERVICES REPRESENTATIVE, CONTACT CENTER , MIT Health, to manage incoming telephone calls and inbox… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ... Monitors customer interactions and reviews and analyzes customer...policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more