• Director , Journey Analytics

    Travelers Insurance Company (Boston, MA)
    …are looking for a passionate and results-focused leader to join the Enterprise Customer Experience Journey Analytics team. This role is an exciting opportunity ... to build and transform world class customer experiences across Travelers and drive measurable results by...of our customers, employees, and business partners. As a Director , Journey Analytics, you will lead complex… more
    Travelers Insurance Company (07/30/25)
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  • Associate Director , Specialty Care…

    Sanofi Group (Cambridge, MA)
    …(eg, website content, promotional emails, third-party digital tactics, etc.). + Design customer journey maps (for HCPs, Consumers, and other customer ... I **Job Title:** Associate Director , Specialty Care Customer Engagement **Location:**...(KPIs) + Continuously iterate and improve omnichannel campaigns and journey maps in response to analytics insights + Establish… more
    Sanofi Group (07/15/25)
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  • Director , Customer Experience…

    Prime Therapeutics (Boston, MA)
    … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify high-impact ... experiences that solve customer problems and help them to achieve their goals....practices and tools such as creating and leveraging personas, journey maps, service design blueprints, etc. + Ability to… more
    Prime Therapeutics (09/04/25)
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  • Director Customer Development

    Acosta Group (Boston, MA)
    …impact on the team + Responsible for consistently evaluating the team's Customer Managers and providing feedback to enhance performance + Responsible for the ... + Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant...connect with brands at every point in their shopping journey . At CROSSMARK, we help leading brands grow by… more
    Acosta Group (08/17/25)
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  • Director , Account Engagement Marketing,…

    Sanofi Group (Cambridge, MA)
    **Job Title:** Director , Account Engagement Marketing, Rare Diseases **Location:** Cambridge, MA **About the job** We are an innovative global healthcare company, ... on stakeholders who comprise the total office call. The Director , Account Engagement Marketing will focus on digital and...in-line websites. + Optimize HCP digital personas & content journey in-line & build HCP digital persona journey… more
    Sanofi Group (08/20/25)
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  • Merchandising Business Acceleration - Lead…

    CVS Health (Woonsocket, RI)
    …to be a part of CVS Health. If you'd like to join us on that journey , please read on! The **Lead Director of Merchandising, Business Acceleration** will lead a ... each and every day. **Position Summary** At every step of our 62-year journey from beginnings as 'Consumer Value Stores' to transforming the healthcare experience as… more
    CVS Health (08/24/25)
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  • Director , Patient & HUB Operations, Rare…

    Sumitomo Pharma (Boston, MA)
    …seeking a dynamic, highly motivated, and experienced individual for the position of ** Director , Patient & HUB Operations, Rare Disease** . The Director , Patient ... support program & HUB operations supporting the rare disease product(s). The Director leads the design and execution of program operations, systems, metrics, and… more
    Sumitomo Pharma (07/10/25)
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  • Associate Director , Patient Marketing

    Sanofi Group (Cambridge, MA)
    …needs regarding engagement. + Create a robust and holistic view of the customer journey , including stakeholder mapping and influence network. + Determine ... **Job Title:** Associate Director , Patient Marketing **Location:** Cambridge, MA **About the...critical moments/barriers in the patient journey and aim content at overcoming those barriers. **Cross-Functional… more
    Sanofi Group (07/30/25)
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  • Digital Marketing, Associate Director

    Takeda Pharmaceuticals (Lexington, MA)
    …my knowledge. **Job Description** **About the role:** Join Takeda as an Associate Director , HCP Digital Marketing, where you'll be working in the GI Business Unit, ... for creating multiple strategic and innovative digital programs to improve customer engagement through integrated digital, mobile, and social platforms, by driving… more
    Takeda Pharmaceuticals (06/18/25)
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  • Associate Director , Site Merchandising…

    Chewy (Boston, MA)
    …Site Experience** and lead a **team of 3-5 direct reports** to champion the end-to-end customer journey for millions of pet parents. Acting as the **voice of the ... pet lovers! **Our Opportunity:** Chewy is seeking a **Associate Director , Head of Healthcare, Content, and Services Merchandising** to...with the Pack! **What You'll Do:** + Own the customer journey for Healthcare, Content, and Services,… more
    Chewy (08/22/25)
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